Customer Testimonials
Prompt service.
Your service is amazing.
Excellent customer service.
Friendly, easy and priced well
great shop with really good people, service and products.
Love the Jackroo apparel
Salesperson was friendly & helpful
I have always bought Trek Bikes. Since moving to Victoria I have purchased a Trek electric bike from Bill at the trek bicycle shop in Vic West in Victoria. It was stolen recently. Yesterday I purchased another Trek electric bike. Troy served me and was most professional and helpful. He recommended a model that was not the most expensive even though my insurance was covering it to one that he thought best suited me. I love it and would recommend Trek bikes to my friends.
On time and on point
Great product selection and very personal and professional service.
Great service and Troy was very knowledgeable about the products.
Great guys to deal with, got lucky with my purchase off the rack, first e bike and loving it. ( Middle aged gentleman).
EVERYTHING
Products: Trek Verve ebike is amazing and perfect for 61-year-old me and where I live (at the top of Bear Mtn Pkwy). The store is fully equipped with all the accessories I wanted to go with it and...
Services: Troy put everything together for me and was endlessly patient answering all my totally novice questions. My husband and I were very impressed with his knowledge and very low key sales style - no pressure from Troy!
Specialty, cool products you can’t find anywhere else and good service
Troy is a knowledgeable owner. Set me up with my Trek road bike and made sure it fitted my personal riding style. Everything was done to make my buying experience go as smooth as possible. I feel comfortable to contact the store if I have any questions in the future. If you're shopping for a bike or equipment, check out this store for some professional advice.
the staff dress really smartly....always on the cutting edge of fashion.when I walk into the store it's like I'm in Paris
plus I like receiving the "service is complete" email as I don't get a lot of contact from the outside world.it's nice to know that somebody cares.
Friendly knowledgeable staff, good quality products, and good location.
I’m loving my new eBike and can’t keep the smile off my face when riding it!!
Repair services in a very convenient location. Also sales of common accessories.
Troy is a Rad dude! His no pressure sales makes you feel at home in the store.
I LIKE EVERYTHING ABOUT YOUR STORE!
You guys are GREAT.
Excellent explanation of the merits and disadvantages of the various EBikes available. Fair pricing. Quick and prompt service repairs.
Great selection of electric bikes. Love our new Benno cargo bike!
Troy best mechanic in Victoria, no wait in Wedtern Canada.
Great staff, great location and great bikes.