Customer Testimonials
Perfect!
Jordan is always so helpful when I bring in my bike. I have confidence in his knowledge and skills to get me back on the road with the right products and services. I wouldn’t take my bike anywhere else.
Amazing warranty and a well knowledge staff. If they don’t know the answer they’ll find the answer.
I had Tyler helping me. He spent alot of time going over several bikes to replace my old bike. He recommended the correct bike for my needs and a better size bike. He explained features of other models which was helpful. Stellar customer service. A definite reason to use this store and Trek bikes.
I like the atmosphere in my local Trek store in Wausau, WI. Quality is top notch and service is friendly and professional.
Quality products and knowledgeable, personable, and charitable staff!
Excellent service work.
Friendly knowledgable staff
John gave me a great deal on the tubes I needed.
Thank you a bunch.
The staff (in this specific visit, Jordan) gives time to discuss my needs and wants, and in addition to providing input, he also gives his opinions which is very important to me as he knows so much more about the products and options than I do.
I have been happy with the quality of the Trek products I have purchased.
I have been very happy with John and his staff at Trek Store Wausau. They have all been very friendly, helpful and able to service or build whatever I have brought to them.
Earlier this year I purchased an electric bike which was last years model. From the very beginning I was having issues so I brought it in to be looked at and they found nothing so I thought maybe it was my imagination. Well the problem persisted and so I brought it in once more, still no issues showed up on the diagnostics. So I took the bike back once more only to be very disappointed and frustrated with this purchase of almost $3000. After months of raising the seat, lowering the seat; raising the handle bars, lowering the bars; tilting the seat forward and backwards; tilting the handle bars forward and backward I finally gave up because me knees and my bum couldn’t handle any more pain. It was no fault on the technician part because the diagnostics showed them nothing but it was on Treks. I truly believed that Trek would have done a better job at resolving this, but you didn’t. Now I bought another Trek electric bike hoping that I won’t have the same issue. What I’m really disappointed in was that you didn’t believe the customer and did nothing to remedy the problem. The technician did later find , though the diagnostics didn’t report, was that there was a drag or resistance in the pedaling which accounts for the issue I now have with my knees still! I don’t fault the guys at the store for this but I do fault Trek. You should probably work on trusting the customer more to rectify any problems.
Very disappointed with Trek, but still willing to give you a second chance.
First name removed Morrissey
Friendly staff, prompt service
They were very friendly and helpful. They helped me figure out the best tires for my bike. They were fast and was done quickly.
John and Wyatt have provided service for our five trishaws that exceeded our expectations! We let them know of our timeline for turnaround and they worked hard to get all of our equipment back to us so that we can participate in a special Christmas Parade event. Great guys to work with!!
Good bikes
Excellent service and excellent quality. Skilled technicians and caring staff.
Great service!
John and the other guys in the store were very attentive and informative. They were friendly and personable. John was an awesome sales person but not pushy.
We’ve been riding Trek bikes for close to 15 years and loved them. They are sturdy and easy to maintain.
Awesome products and awesome service for a reasonable price.
I was well taken care of. Very friendly service and explained what the problem was. Always good to know a business stands behind the products that they sell.
I love the ebike i purchased from Trek Store in Wausau. The staff are very friendly and knowledgeable.
Courteous, knowledgeable and timely service
Great team!
Store is well stocked with bikes and accessories. Josh and Jordan always attentive to questions and ready to assist.
John did a great job w my bike fitting.
Personalized information, fast service, same day pick up.
Jon and staff extremely friendly and knowledgeable. Quick service turn around
amazing service and sales team
Super knowledgeable and helpful staff!