based on 4834 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brooke was a great, sorry to hear she's leaving
I like the complete service, I am ready to face the day after my haircut.
Check-in with app and consistent cut.
MVP
Carreen is very pleasant and friendly. She knows exactly the type of haircut I want.
MVP. It is a great break.
Locker room atmosphere
I really like getting my hair cut at Sportclips. I really enjoy the scalp massage and hot towels. I had Jessica this time and she king of hurried through that part. She did a good job, but needs to slow down and not hurry through the best part. I can get my haircut anywhere, but I go there only because of the hot towels and scalp massage.
The girls always do a good job with customer service!!!
The stylists are always great! Ella was very nice and did a good job!
Friendly, vert knowledgeable about hair and products.
I bring my 4 year old son to Sports Clips… ALL of the stylists not only do such a great job, but are always friendly and patient.
The wait time with the online check in is never very long.
Robin is outstanding. Her shift had ended but when I arrived she was willing to stay and take care of me.
Jessica is a phenomenal stylist and exceptional with her customers and anyone who enter the business
Love the easy way to book an appointment and also let me know what time your presents are available and how long is the wait.
I like the board that keeps track of who’s next
The entire experience was very good.
Careen is awesome
nice people!
Very friendly stylists who do great work!
My stylist was friendly and professional and did a great job
CONVENIENCE OF APPOINTMENTS
Friendly and professional ..
Convience and the stylist all seem to know what they are doing.
Great service and beautiful barbers!
In my experience, the UI & UX of your app and store check-in has potential, but could improve with a few small updates:
1) all other apps save my login & password with Google. While it IS actually saved, it never auto-fills with your app for some reason, requiring a "lost password" request, which requires a RESET and not simply a RECOVERY. This isn't banking or sensitive info here. Giving us our Password (PW) would be a much better option than forced reset. I wonder if it doesn't fill because of the URL...
2) Google does save the PW, but the base URL of the actual sign-in process is NOT at "Sportclips.com", rather, (https://checkin.salonultimate.com/...)!?? This makes it very difficult to even FIND the PW for your app/site with the Password Manager search. Nothing comes up for "Sportclips" search because of the arbitrary, external URL.
3) When I put in my ph. # to check-in at store touchscreen, it simply reloads the screen. No confirmation popup or message saying "check-in complete". Perhaps it flashed & disappeared very very quickly? The message was not clearly conveyed & I was left wondering what just happened, if anything.
Best wishes
Fast and friendly as usual
First time client, and Victoria was great will definitely be going back