Zerorez Sonoma
2985 Dutton Ave Suite 10
Santa Rosa
CA 95407
United States

Average rating: 9.4 out of 10 based on 184 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 17, 2015 — Rated 7 out of 10 by C.K. Zerorez Sonoma
What could we do to improve?

The downstairs looked good. The upstairs not as good...still some spots. The worker left a black mark on our freshly painted wall!

Report a concern   November 14, 2015 — Rated 6 out of 10 by L.R. Zerorez Sonoma
How did we disappoint you and what can we do to make things right?

The truck left large stain the length and width of the truck in the street in front of my home. This had not happened in the previous visit to my home. Assitionally the carpets were saturated and took over 24 hours to dry. Stains reappeared within 12 hours. Stains that were just dirt that should have been cleaned.

Report a concern   November 14, 2015 — Rated 8 out of 10 by C.S. Zerorez Sonoma
What could we do to improve?

friendly workers, efficient service, generally a good job.

Maybe more pre-treatment would help get those hard to clean areas cleaner.

The "8" is because you are more expensive than traditional cleaning services. I will wait to see how the cleaning holds up.

Thank you for offering an alternative to chemical and detergent carpet cleaning.

Report a concern   November 14, 2015 — Rated 8 out of 10 by F.V. Zerorez Sonoma
What could we do to improve?

I was just really hoping the really heavy traffic areas would not match the other areas of carpet after the cleaning. They improved a lot but you can still see the area is darker.


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