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Client Testimonials
Our carpets look wonderful and the technician who serviced our home was friendly, helpful and accommodating!
People friendly. Work fast and efficent.
My tech was great. Wonderful job!
PROs: - Even though I rang the bell, I got personal reception and attention from someone near the customer service entrance, and she when to find someone to help me. She acted promptly both when I arrived to drop-off and to pickup my rug.
- I had very considerate and helpful intake with my 8'x2' area rug. Both in take and pickup contacts were friendly, fast and efficient.
- Service was quick, less than 10 days turnaround which included a 3-day holiday weekend. - Great area rug cleaning service, my rug looks clean & new..
- Nice guy on telephone duty.
CONs: - Disappointing to discover Zerorez has a minimum service dollar amount.
- Email I received described an in-home area rug cleaning to be performed (instead of rug drop-off) and that in-home was to take place 12 days after the date that I was promised I could pickup my 8'x2' area rug.
- I found telephone contact a bit awkward. First, 6 mins., on hold then having the option to leave a callback number...that was helpful. Your agent's call took 8 mins to complete: Explaining the goofy email (took seconds). But, going physically to the plant for order status & back to phone is goofier. Maybe it was just-one-of-those-days but your phone agent's time usage and your email notification could be improved.
We loved having ZeroRez out to the house. Cleaning was excellent. The associate was friendly and trustworthy.
The scheduling process was simple, the technician was prompt, professional and efficient. Our carpets are amazingly clean and feel like new.
It was quick and easy. The tech did an amazing job with our carpets
Animal friendly and not full of nasty chemicals
Alex did a great job on carpets yesterday. He was polite and professional. He took the time to explain the process and the charges to me. Very happy with the results!
They stand by their work when there is a problem
The reps where so helpful, friendly and no pressure. Thanks to Nate who took extra time to make sure i had what i wanted and needed.
I had wonderful service and my carpets look brand new! No more pet hair!!!
Professional, pleasant people. Great service and results.
The guy who cleaned our ducts was SUPER helpful
Very high quality of work. Explained what and why he was doing things before starting the job. He explained possible added benefits of an air purifier, which we declined at this time
Great job
Your carpet cleaning service is far superior to anyone in the Twin Cities.
Fast and friendly service
I love that there are no harsh chemical products used on my carpet. I love how fresh and non crunchy my carpet is when it's cleaned. I love the professionalism and friendliness of the staff members I have dealt with. I love everything about Zerorez! I trust them!
Everything
I really liked working with Tweh Jumondeh. He was very professional, competent, intelligent and easy to work with. I really appreciated that he made the day stress free and enjoyable. I would not hesitate to recommend your company and Tweh. I give the whole experience 10 stars. Thank you. I am extremely happy. :) I hope you take care of your best people.
Name removed
thought the carpets smelled great and looked very clean.
Always do a good job at a timely manner
You come out to western Carver County and do very good work. No chemicals left in the carpet.
Product really works. 22 year old white carpet looks great. Customer service rep. (Dominic) was wonderful to deal with. Contractor that came to do the work was easy to work with and made suggestions for removing stains that made sense. The work was completed smoothly and efficiently.
The staff are very informative and willing to answer all questions!
Very professional in all aspects of their businesses.
The technicians are always very polite and professional. The arrive when they say they will and do a very thorough job.
With a toddler who’s constantly on the floor, I like the idea of minimizing chemicals for cleaning my carpets. Zerorez was very professional, friendly, and fast. Thank you!
Very friendly staff from the phone representative to the technician who cleaned the carpets. Up front reasonable pricing...no hidden fees. Tech called when he was on his way and introduced himself when he arrived and explained everything he was going to do and asked if we had any questions. Did a great and efficient job. Thanks ZeroRez
Excellent service at a fair price