Member Testimonials

Friendly staff, clean facilities, reasonable cost

I like the variety of classes and the instructors are great! Facilities are clean and equipment is maintained well. The app is super helpful for planning and scheduling/making reservations.

Friendly staff!

best

The employees are very informed about the facilities and help explaining all the workout equipment and what it does

Love the swim class with Devon, she is wonderful. The class is challenging.

Also, Rena does a great job also!!!

I like the diversity of programs and activities offered.

Bill is the instructor for my daughters stage 4 swim and he’s fantastic! He’s patient, clear in his instructions and does a great job connecting with kids.

The swim lessons are very good and the instructors are kind and committed to the students and education and safety. The online scheduling is a total head ache though; there has to be an easier way.

Everything except how difficult it is to schedule a session. Your online portal is terrible for scheduling.

Instructor is knowledgeable and has great control of the class. He developed a rapport with my kid, who is usually shy and timid. It was great.

Teachers, Variety, and price

we're having a good experience with the swimming classes. The swimming instructor is friendly and I see my kid improving at every lesson.

We really like our toddler's swim instructor (Nikki). She has been so patient working with our child and is very communicative about progress and what we can do to support her outside of class.

we are having a good experience with the swimming classes. Instructor is friendly and has the kids on tasks while learning.

Ms Nikki the best!

Coach Mickey- best coach ever. Diligent, caring, fun, amazing with my 4 year old- a true professional.

Flexible and kind staff, childcare, clean pool and sauna!

Staff is friendly and helpful. Facility is beautiful. Tennis instructors and knowledgeable and extremely helpful.

Was very grateful for the woman at the front desk who renewed my membership at 6am !! (Amy?)

Pools are fantastic

I like the overall facility and the variety of programs

Fitness center facility and equipment

I can keep up with a good exercise plan by using UMLY programs and equipment

Instructors are very good and different levels of difficulty are available

I go to the west Chester branch. I took the training on how to play pickle ball but haven’t been able to play there yet. I’m always way down on the sub list when I finally get thru. It clearly is popular! The group instructors are all great.

My daughter loves her staff members and being with friends before/after school. I like that she gets to engage in activities and make new friends that she would not have met during her regular school day. She also loves Y-Days when there's no school; and we appreciate the option for childcare on those days. Overall, we have had a great experience with BASE so far!

Variety of classes and time slots

Lots of choice great staff

I love the inclusive feeling!