Customer Testimonials
fast service with helpful responce top needs
Service was prompt (next business day after calling to order), delivery person was efficient and friendly, and price was reasonable.
Was here in a fair amount of time
great service' delivery driver is a gem
Superior is vert prompt with it's service
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Convenient and responsive.
Automatic delivery.
First and foremost...they always deliver, and they're a pleasure to deal with. A first class organization from top to bottom.
Your customer service is friendly and helpful. The service is excellent,
Price and customer service
Prompt service
Prompt service
Fair price, good service.
The guys that came to my house were really great and answered all the questions I had. Will definitely recommend them to anyone.
Friendly and professional service.
Good consumer service and very helpful with paying invoices
I'm on the budget plan and it's so nice because it's one same payment every month also they have a device that tells them when I'm getting low so they can automatically deliver to me
Driver was willing to fix stone he ran over
Affordable and professional
The people are great!
I love the monitored tank, and I don’t have to worry about running out. The customer service folks are very nice and personable .it was very easy to get set up.
Automatic delivery
Deliver in a timely fashion and very friendly delivery personal.
There is no anxiety about running out of propane as it is automatically refilled as needed
You keep track of the amount of propane in my tanks, so that I do not run out. Your drivers are very efficient and personable.
I place the order online and it just happens from there! Pricing is competitive, they deliver in a few days, and it happens this way with every order!!
I like the quality of the workmanship of the service department in reinstalling an old tank, and installing a new tank. Good job!
Demerits:
The phone tree insists on telling me FOUR times that the phone line is recorded for both inbound and outbound calls by the time I get to my local service unit. Once is enough, thank you. We should simply be given the local service unit phone number as new customers to save the trouble. I can handle a separate number for billing issues if I need to get to corporate.
Most phone trees suffer from using announcers with quiet, higher pitched voices and Superior is no different in this regard. Older people especially need lower pitched voices to have the best opportunity to understand what already may be a frustrating experience with a phone tree.
There was a safety block on filling the tanks, but Superior did not remove the block after the service technician installed the new tanks and did the standard safety tests. He told us that because there was a transmitting device on the new tank, that we would automatically be filled when the level dropped. It dropped to 3% before we realized no one was coming to fill the tank. I think the service department should be authorized to remove the block so service could resume as normal, and/or be informed on their work order that there is a safety block on filling so as to remind the customer of the block. The tanks should have been filled immediately after completing of the installation and safety checks.
Superior is a good company! Just a few rough edges which I hope I can help resolve.
When we ran out of gas, Superior Plys Propane responded immediately. A crew came out to check our tanks, replaced an older one with enough gas to get us to a full delivery which happened in 3 days. They then relit all the pilots in the stove and furnace.
Efficient and pleasant to work with.
We highly recommend Superio.
Timely delivery service and billing is handled efficiently
Quick service and good prices!