Customer Testimonials
I want to make a comment about this particular transaction. For reasons I don't understand my client did not have his funds wired to the closing. This cause confusion and delay. I want to be clear that I did not see any shortcoming on the part of Heather Harper or the team at John Adams. Heather continues to be my go to mortgage officer; she is top notch. - D. Last name removed
It was easy
My agent was absolutely wonderful in the home buy experience!
I love how dependable Wendy is. She answers her phone and works with you when you need her too. She also takes the time to listen to each person's specific situation and if she can help them she will.
Troy was very proactive and professional. His team was super supportive and helped me every step of the way:).
Great communication and very knowledgeable!
Chris was very on top of the file and offered the buyers options for getting a mortgage before selling their home. Always kept me informed along the way.
Prompt responses. Professional. Knowledgeable. Accommodating
Personalized and very responsive
Friendly customer service and plenty of clarity throughout the process
Everything went nice and smooth! Helped make my first home buying process just that much easier!
Very helpful and thorough!
Joe Bigelman is on top of every details of the mortgage transaction.
He is always returning calls even on weekends.
Very dependable and knowlegeable! A REAL PRO with a Passion to help!!
We have used Troy many times now and we love how detailed he is and the way he communicates every step of the way.
Amanda was very thorough, polite, and answered questions promptly. Her preliminary loan estimates were very accurate so I had no surprises when I received the final closing documents. I subtracted 0.5 points because sometimes it seemed she sent more emails than needed, so my actual score would be 9.5, but I could only choose 9.
I live on the west coast and when I had questions she emailed quickly or checked with other departments for answers and quickly relayed the information to me, even if it was 7 or 8 pm in MI. I would recommend her to anyone looking to buy RE in the Ann Arbor and SE Michigan area.
The following comments have nothing to do with Amanda, but I want to submit them to John Adams or Staunton Financial. I was very irked when I read the particulars of the Halcyon agreement in my RE loan application. 2 points bothered me. 1. I was asked to give permission to let a third party see my tax returns in "perpetuity." 2. The Halcyon document says "If you consent to the use and disclosure of your personal financial information, federal law may not protect your information from further use or distribution."
Huh? Why do you need to see my tax returns if the loan is paid off? That's what perpetuity means to me. If I give consent, who knows how many other third parties can ask for this information and I have no federal laws to protect me.
When I tried to skip this part I could not finish the loan application. Amanda admirably found a quick solution for this issue. However, final closing papers once again contained the Halcyon consent with "in perpetuity" language.
I think that consent form should be redone. Once the loan is paid in full or property sold that should be the end of any Halcyon consent.
Ben was--and has been through my multiple times of working with him--peace of mind in human form. He made my experience purchasing 2 homes seamless and stress-free. Even during my divorce, he gave sound guidance that made what could have been a much more stressful experience much easier than I could have ever imagined. I would recommend him to anyone.
I always refer my clients to John Millard from John Adams Mortgage. His knowledge and services are second to none!
Communication
Matthew explains everything very thoroughly to my buyers. He works like crazy all hours to get the transaction to closing!! Very fast closings as well. Great originations!! can't say enough good things about him!!
Throughout the entire process, Chris was available to answer questions and describe what the next steps would be.
He asked specific questions related to my discomfort when necessary and provided clarity on issues.
Best offer from who I shopped with, Laney gave great service and fast response to any and all my questions
Ronya is the best! She worked diligently with our buyers to secure the best possible financing program and provided exceptional communication and service. Two thumbs up!
Ben was amazing throughout the whole loan process. He was on top of everything and made sure everything went through in a timely manner. All around a great experience!
Amanda stays on top of each file that she handles. She an excellent communicator and responds to clients’ questions in a timely manner. Thank you Amanda!
This is a mortgage company you can truly trust. If they issue a pre-approval letter, you can count on them to close on time.
Mark knows his business and either was available immediately or gave speedy callbacks for any questions or concerns I had.
Mark and Christy consistently provide the best service around - careful and thorough, very prompt, and always friendly! Thank you again!!!
Always responsive and easy to work with. Highly knowledgeable on the product as well!
Employees were outstanding, both in explaining requirements and answering questions. Tasks were handled so efficiently with no issues. Very customer friendly!
timely, professional, and transparent