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Customer Testimonials
Visits from Heather to make sure everything is spot on
very professional service
Servicemaster are excellent communicators and provide a consistent hassle free cleaning service to our Company.
quick response when things go astray
We started a contract with ServiceMaster and have received an excellent service. There is a great communication between the customer & ServiceMaster and they have gone above & beyond with the cleaning!
Professional, efficient and cost effective. Made switching from previous cleaning company easy and quick.
easy access to supervisor, stable cleaners
Consistency of a very good cleaner
Our contract cleaner supplied by ServiceMaster always arrives as expected and carries out cleaning of our premises in a conscientious way. He is polite and friendly and ServiceMaster always offer support in any issues which may arise.
Your excellent supervisor Heather, she is very efficient and if there is a problem she gives you her immediate attention
Efficient & reliable
easy to use, problems resolved quickly
Turn up on time and get on with it with no fuss
responsive and thorough
the communication between the supervisor and our Church - regular reviews of the cleaning etc. High standards and willingness to adapt
The attention to detail with the service that we are provided with. Since registering with servicemaster we have received the same cleaner throughout which has enabled us to build an excellent working relationship. We have also received regular contact regarding monitoring and reviewing the service provided.
Problems are resolved quickly
Attentive and quick to respond to any issues raised
Regular service review with supervisor; friendly and flexible cleaner,
The quality of cleaning on site is very good. Both Val and Natalie are very friendly, as is the window cleaning, and fit in very well with our staff. Both them are a pleasure to have in the building. The administration side appears to be slightly less impressive. We appear recently to be having an issue with delay between the date of an invoice and the date of receipt. For instance 84076 was dated 1 April 2016 but not received by email until 15th April 2016. Invoice 841014 was dated 5th April 2016 but not received by post until 13th April 2016.
Reliability and customer service
I like your follow up audits which sorts out any problems we might be having .
Reliable and friendly staff
Reliable service with a team who always aim to deliver what we need. Any problems identified are quickly dealt with.
Our cleaner is very good. Her boss is also very good.
Easy to communicate with and responsive (and the place is clean!)
Very efficient handover from previous cleaning company. TUPE regulations were handled brilliantly. All the staff I have dealt with have been very friendly, helpful and professional. Also, the price was very good.
Excellent service delivered under often difficult circumstances on a new build.
Regular and efficient service
We have had a lot of changes in staff, but miraculously you have managed to secure good sets of cleaners each time there is a change. It does concern me a little with the regularity of change though. This also includes changes to supervisors. Continuity is very important, there is a huge trust element in continuity and if that gets eroded relationships tend to become detached. I would not want this to happen.
I do understand by the sheer nature of the job, there tends to be a high turnover of staff within that industry. Mostly this will be beyond your control. So far you have seemingly handled that part of your business well.