based on 1717 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have only visited the studio once so my score is just reflective of the fact that I feel it’s too early to give proper feedback. Ask me again in 4 weeks!
Such a perfect yoga essential session from Jo my first time back after two babies.
Cleanliness of lockers and bathroom area.
Love, love, love the incredible teachers. They are constantly evolving the practice. Keep it up!
The reception is very friendly and pleasant
Friendly clean
I love BodyMindLife! The thing I love the most is the variety of classes and that you can go to any of the studios. The instructors are always super knowledgeable and I like that each one has a different approach, so even if you are doing the same week of Essentials, each class is really different.
The location of the studio is perfect and the studio is clean!
I love the instructors - as a newbie to both yoga and pilates - the instructors have been very welcoming and informative. I'm so happy I've signed up.
Hi
Have a concern with one instructor. New to studio and have tried most teachers. Paula, Tom, Kevin wonderful. Ive done Pilates for over 10 years with no injury resulting from an exercise. On Tuesday 14th Nov I did a lunch time class with Vien Ly. Whilst it was marked as a flow class and described as building on from a beginners class in no way would I expect to be doing advance moves without the proper observation and training. I dont class myself as an advanced student (2/3 times a week only) but I know that I can do a side plank for instance. When Vien showed us a prep move and we did only a couple of reps of it on the bed then moved straight into an advance move there was no thought of injury from it or that I shouldn't given my experience challenge myself. This wasn't an advanced level class and in my experience the stages of levels aren't prep to advance.
Right arm on far should block, left leg on foot bar and the movement was to lift the underneath leg to join other leg on the footbar. I immediately felt my should pop and now have torn my rotator cuff muscles. Whilst Vien mentioned this was advanced the graduation from a very basic prep move to what I would guarantee most teacher couldn't complete without effort was irresponsible and dangerous. I want to highlight that this teacher should not be doing moves like this without one on one support. I'm now having to pay for treatment without private health rebates. Taigen kindly put my membership on hold and I will update the studio on my progress.
I would appreciate someone sending me through or contacting me about the studios injury procedure on your premises and how it is recorded, treated and followed up. Does your insurance or the teachers insurance cover injury of students?
Many thanks
First name removed
Everything! Great teachers with a variety of styles, great staff and love the atmosphere of the studio.
Lovely studios, lovely instructors :)
I like the way BML offers several different classes throughout the day, and each teacher brings with them their own personal experiences to the mat.
It’s inspiring, welcoming and nurturing.
The professionalism that the teachers have is a true gift.
Thank you team BML, keep up the good work
Liz
Such a welcoming, friendly environment. Great for both beginners and those with experience, and not to mention the incredible teachers. Love coming here!
Lovely staff, lovely equipment.
The booking system and website.
good instructors, good choice of times
Booking online could be easier, every week you have to login again (despite ticking save my details) and there are more steps to book a class than the app you had
Good booking platform, convenient location and good instructors
Great facilities, incredible teachers, lovely tea and smiley faces!
I love the space, the variety in the teaching styles is amazing, and every single teacher is supportive, calm and so enthusiastic. Love it here
Amazing staff, wonderful teachers
Teachers, location
I love the Pilates classes but do wish we could attend more than one a day like we used to be able to. It's not really an unlimited membership anymore which is a shame.
Great classes! I work 70+ hours per week in a job I love but sometimes the stress can get a little too much. As soon as I come to one of your yoga classes, I immediately relax and I'm a new person! Noelle and Rachael's classes are amazing.
A great service; very good facilities and the staff are fantastic.
I love Vicki Smart's classes!
Over all I love the classes and teachers, the only down side is the size of the change room (can't be helped, I understand) and all the broken lockers in the women's change room.
Also I understand there is a lot of foot traffic and impossible to clean after each class but the dust and hair clumps up in the studio when laying a mat down is fairly questionable at times .
Cheers,
First name removed xx
Hi, I like that you extended the Pilates studio. Could you please put more anti-bacterial spray bottles and wipes around the studio? Since there are more beds and people. Also put more mirrors around the studio please. Thanks!
Great facilities, systems and instructors with creative sequencing
I hav been using the intro pass and havent been able to book classes online meaning classes have been booked up so I havent been able to go to as many classes as I wanted to.
The super friendly, professional and kind teachers !