based on 5220 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's become quite difficult to get into pilates sessions. I also personally don't like the shorter sessions.
Great teacher. Great facility. Everything ran smoothly and they knew exactly what to tell me that I needed to know because I was new.
The Pilates room is a bit crowded and old but otherwise the rest is awesome. Super convenient as it’s right near the station
Class times for yoga
Cleanliness could be better in Surry Hills in Redfern studios. The floors are sometimes gross even in the early morning classes - hairs and sweat etc below the Pilates beds are sometimes a bit revolting!
amazing space and classes!
Great insfructors
Great teachers. Class availability.
Great teachers. I like that each teacher has a different approach to delivering yoga. Lovely studio space.
Location, frequency and variety of classes
Overall great service and staff , enjoyed my experience !!
Friendly and great studios - best of all - fantastic teachers!
There are a good range of classes, the instructor was friendly and very clear, and the studio has a great feel and location!
Essentials great as so many yoga studios start too advanced.
Love the classes, teachers and the studio. Don't love mobile phones in studio or used tissues on floor.
The TT session was informative and the Q&A period was long enough to get all questions answered. Good agenda overall, starting with a class set the right tone, and offering snacks/fruit was thoughtful.
Chole was an awesome Pilates instructor :)
The class is lovely and energetic, which I love.
But it's just too packed. It would be better if you lowered the limit on people per class. I know this means people will miss out, but it will make it a much more pleasurable experience for those who are there, especially for the 30 degree classes, which honestly get a bit disgusting.
Some 'standards of behaviour' as part of the community could also be good, including things like 'please wear deodorant'. I spent the last class breathing in the foul BO of my lovely neighbour..! Another example would be for for male teachers 'don't touch the students unless they've expressly consented before and don't flirt with students in class' - makes it an uncomfortable space for everyone else.
Finally, some of the teachers only seem to care about the most advanced in the class, which doesn't seem very yogic!
Thank you :)
Great teachers
Good class sizes
Clean and fresh studios
*would love more reformer classes on the schedule if possible
All in all, great experience. Thanks team BML !
Teachers are great
I love the BodyMindLife family - the teachers and staff are wonderful and nurturing and the studios are looked after really well. However, after 3 years of being a member I've noticed a significant decrease in service in this last year, particularly since several of the systems the company had in place were changed a few months ago. I know there have been repeated complaints and concerns about how difficult it is to book into classes and I agree with this, along with feeling that the recent introduction of limiting to one pilates class per day is unfair. When signing up it was an "Unlimited" membership, which has since become limited but the price has remained the same. The cancellation window and charges seem redundant if not in place (in part) to be utilised in the example of a client booking multiple classes and then (occasionally as I understand) cancelling within the 2 hour period (maybe the cancellation period should be increased to 3 or 4 hours if this is a serious issue). It feels as though the majority of clients are paying for only a few who have taken advantage of the system. I feel that only being able to book up to one week in advance means regular clients are missing out on classes and often have to book a back up choice and go on the "Notify Me" list for their preferred class but because of the limit on booking one class per day, if that notification comes through, you have to cancel the other class before booking your preferred one and often by the time you've done that, the available spot has been taken, resulting in it being even harder to get into a class. The system isn't streamlined and although the app had it's glitches it was a much more efficient way of booking, along with the "Waitlist" option. I also think that the site should be updated to show how many spaces are available in each class, as so many clients attend with friends or family and often one person will book in and the other person can't and again, due to the one class per day restriction the same fiddly situation comes into play about booking/cancelling etc just trying to get two spots in the same class. I'd like to reiterate that the teachers and staff are wonderful and it's clear that they are also frustrated on their clients behalf with the changes and the service having taken a hit recently. I did call and mention my concerns when the system first changed and was told that the company had had several similar complaints and they would look into it, but I never heard back.
Clean and simple to use booking platform. Nice studio with excellent teachers and welcoming environment.
everything!
The quality of teachers
Staff are always so friendly and welcoming. Christian ran his hip opening class and introduced us to some novel ways of massaging to open our hips and ran us through a yoga class that improved fluidity of movement through the hips. An excellent class once again from Christian whose relaxed humorous style with accompanying tunes does nothing to dilute the calm instructive way he moves us all through poses. A great class in a great environment.
The design of the space,
the moderate heating & not over heated
The room and facilities are terrific. The teachers are friendly and informative, without being intimidating.
It seemed the event was over booked. We were head butting strangers bums. Otherwise I would put it at a solid 10.
I like the online booking system.
Friendly staff.
Early morning classes.
Everything