based on 1717 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of booking, the skilful staff, cleanliness of studio.
Love the teachers, love the times, the environment !
The teachers, it would be great to have some
More essentials classes at 28degrees as people I have sent there say the 30 is too hot for them
Experience of teachers and the space
The facilities are really great
But I feel There was not enough focus on the core, scoop & core recruitment and stability in the Pilates class compared to other studios I practice in
Also as a new stater I was not asked about any pre existing injuries or offered any modifications (I have a back disc issue, luckily I know how to manage it) this is so highly unusual for a Pilates session (or even yoga for that mayter)
Fortunately I’ve got experience in reformer because The instructor actually made me feel a little awkward to ask anything as his tone was quite standoffish and instruction was at times really hard to follow
Besides that the studio is great, lovely and cool given it’s been so hot lately
Maybe a different teacher would be better
Great instructor (Clare)
Decent size make change room (unlike Bondi)
More bubblers in the bathroom, or cups to use for water
Online information is great as well as the outstanding booking system. It's user friendly and makes the experience a pleasant one. Staff are always attentive and smiling.
high quality teachers
nicely designed, large and clean facilities
Non-competitive, kind. Great facilities
My friend recommended the studio to me and I've been twice now and I absolutely love it! I've told people at work and 5 others have joined since. All the instructors are amazing and I look forward to coming more often
I live around the corner from Body Mind Life in Bondi, I bought a one month Pilates pass as I have just moved from Melbourne and have to find a new studio. I have done one class, and can't book another one as they are all booked out. I have to get up now at 5.30 to get to Potts point to do pilates there when the Bondi studio is 200m away - I wouldn't have signed up if this was the case. Quite ridiculous
Love the community, fabulous teachers, beautiful spaces and energy. Thanks for creating such a sanctuary
We really liked the studio when we first moved to Sydney, having previously practised reformer. When we started I noticed that not everyone wore socks which seemed to be rule numero uno at every other studio we had practiced in.
I raised the hygiene of this on numerous occasions during my membership as I often need to use the long loops in arm exercises (and also they are right by your face and get really smelly). I’m told that there is a rule on socks but it’s too hard to enforce. I made the suggestion of a few communal pairs (I’d seen that previously implemented and you would be surprised how everyone remembers to byo when the alternative is sharing a yucky communal pair!)
Just before Christmas we were in a class and a lady had really bad tinnea - so bad she had tried to cover it with band aids but it was still bleeding everywhere. The teacher still didn’t enforce socks!
In the end we found it too gross to enjoy class anymore so made the difficult decision to change studios.
The teacher (Ari) was excellent.
The space was nice, and the changeroom was great.
Lovely customer service team
Beautiful interior design
Comfortable and relaxed atmosphere
Wonderful facilities for the patrons
Reasonably priced with good value packages available
A great selection of classes
Great yoga teachers. Lovely studios.
All the lessons
Friendly, not intimidating for beginners, experienced teachers, convenient location, variety of classes and times.
Teacher and large space
Great teachers, nice atmosphere, nice studio, great location
Great instructors, very user friendly website, and nice vibe at the studio.
Clean atmosphere and cool trainers !
Culture
I like the size of the studio, I like the instructors, it has a friendly atmosphere and has clean and modern facilities. I like the location and I like the early morning classes.
Great teachers, great access to equipment and beautiful studio.
Beautiful space and friendly staff
Friendly staff. A peaceful environment. Plus the teachers combine strength and flexibility. I now have handstand goals!
The 2 hr late fee is pretty unreasonable. Based on your pricing model, it’s extremely high based on your competitors. Sometimes people have things come up; like their children or work and a 2 hr time frame just doesn’t work to my schedule.
I have been to F45 and many other yoga studios and have never been charged this fee. Fair enough for personal sessions, but group sessions absoloutely not.
I am currently trialing the service for 1 month and have no intention to continue on to be a full time member - something I was happy to pay for and extremely keen to do before I had some poor experiences. I literally live next door so it’s a real shame.
It’s also pretty poor you can’t book more than 1 class a day - based on what you pay, you should be able to go as much as you like.
I don’t think your business model and policies are customer centric or sustainable. I won’t be recommending this service to anyone. All the best.
good vibes