Customer Testimonials
Outstanding customer service, the staff was very professional, effective, and polite.
They adjusted the shirt, and I was pleased with the result.
Warm and friendly staff. Ease of communication, quick consultation, and very fair prices.
Friendly, on-time, helpful.
The gentleman who measured me was very experienced and knew what he was doing. He offered good suggestions and advice.
Great customer service, fast and efficient.
Easy to use. Plenty of parking. Sincere support staff. Good quality materials- suit looked great.
One thing I would do different is make sure the sales rep and fitter go over every piece of item with the customer. At no time did anyone show me a bow-tie. After I made my reservation, and after I tried the suit on in the store before the event, I did not know I was getting a bow tie. I ended up having to go back to the store to pick up a straight tie. if I had known I was ordering a bow tie, I would have changed that from the get-go.
Also, I decided not to rent shoes because I have many pairs of dress shoes, but it would still be helpful if the sales person can say what color of shoes go well with the suit rented... For confidence sake...I wasn't sure my brown shoes were gonna work after I got the suit home.
Thanks. I will definitely use your store again.
Excellent customer service…very professional
Very good and great quality
Fast and easy. Nice products.
Great help, support, and customer service. Very friendly, and professional experienced staff that takes the time you need to inform and advise you about everything you need to know to find the best fit for any occasion! I was serviced in a timely manner and had no issues with my order purchase! Great prices for great quality suits! Shout out to the entire Downey location, thank you sincerely for your help making my special day a perfect one! 06/10/2025
Perfect fit. Professional staff.
Great experience!
The service was outstanding and the product was amazing I was getting compliments all night long from everyone thank you so much 😊
Process very easy. Pants did not fit and the took care of the issue also and with a smile. Great customer service at the Orange location!
Very accommodating and fast service. Arthur was nice and made it a very enjoyable experience. I rented my suit for my wedding. I just wish the material was a bit more lux but I understand. Also, I wanted to show ankle on my legs since I wore flats and unfortunately, they only took an inch. But again, I understand since I just rented the suit.
Everything fit well and was a very easy experience.
The whole experience was great. From the fitting to the return, everybody was very kind and willing to help with ensuring I looked good for my event.
Customer service, efficiency
Suits are great and the staff was excellent. I was in and out in no time. Everyone was also very professional and kind
Quick service, great timeline and the clothes fit.
I had a fantastic experience
The person who helped me at the Orange store was very professional and knowledgeable.
Friars Tux was patient with me to make sure I received the service I deserved.
very good customer service. thank you very much
The whole rental process is VERY easy and straight-forward. The products are comfortable and look clean. The service is also very professional and well informed (depending on location), typically the more experienced ones are the older folks but overall service is great.
Not this most recent rental but the one I had before my whole outfit was a little too tight so I had it corrected and it arrived well within time before I flew out to the wedding.
This most recent rental was just a shirt and pants which fit perfectly.
Simple
Great service
Nice job
The suit fit very well
Super convenient and simple, didn’t really have any issues