Customer Testimonials

Staff very knowle

I've been there twice now, two different locations, and the customer service is top notch. Highly recommended bike shop!

Very attentive service

Tire change repair completed same day. Great service

Patrick and Sarah were very knowledgeable and very helpful. Took time to educate me, answer my questions and see if there was anything else I needed.

Great team and service was top-notch

Very helpful when purchasing shoes

Efficient

Knowledgeable, friendly staff.

Patrick was super friendly and knowledgeable. Even though this is a smaller store, they have a great selection. BGI has local distribution, so they have access to many colors that are not on display in the store. Our family has purchased many bikes from BGI, and we will continue to be loyal customers.

I have always gotten excellent service at this location. I was pleased to see some of the original staff have continued there since BGI purchased this location.

Service was excellent thank you

friendly, knowledgeable, courteous service.

They took something Carmel Cyclery sold me into inventory and credited it to my purchase so I didn't have to drive across town for a $10 return. Great service!

Bill was great and very knowledgeable. I like the low/no pressure approach.

Jeff was excellent! I like the small bike shop feel.

Needed bike lights and found them on sale at BGI.

My bike is in perfect working condition thanks to your shop and I couldn't be happier. Your staff was extremely helpful and your service department is excellent. Thank you for getting me back on the trail!

My wife and I drove down from Kokomo area hoping for a solution for a problem with her Specialize Roll of the chain coming off the sprocket. The gentleman at Bicycle Garage Indy immediately took the bike to the back to realign the cassette and chain with the front sprout at no cost. Afterwards we discussed changing the front sprocket with a newer style of front sprocket. They called me when the part came in I drove down from Kokomo and they had the job done in less than an hour. That type of customer service it is outstanding and greatly appreciated. They have made a new customer to both myself and my wife. I highly recommend Bicycle Garage Indy.

Great service, knowledgeable staff

Quality products, customer-focused service. You guys know what you are talking about.

Service is prompt and polite!

Great service!!

Easy to schedule, drop off and pick up. Friendly customer service and job well done

Quick repair and a good value. Was able tobrepair while i waited.

Very helpful and worked quickly

Love the Adult Toy Store atmosphere

Ben was fantastic! Not only did he fix my flat tire quickly he showed us we had been loading our bikes on our 4-year old Thule rack backwards. I wish I was exaggerating, nope! The proper way to load them is life changing- no need to chain the bikes to keep them from rolling out of the tire cup. 😂

Bicycle Garage Indy is the best shop in Carmel (and all of Indy IMHO). About thirty minutes earlier we arrived in Carmel with a flat rear tire and went to another bike shop closer to our weekend Airbnb. That shop advertised fast service. The guy there told me the tire was also dry rotted so he recommended a new tire not just a tube and the same for the front tire. I said ok and he entered my info in the system… then said it would be ready Saturday afternoon. I said we were only here for the weekend and he didn’t budge. He upsold me on a $130 repair when I only needed a $22 tube and wanted me to be without a bike during my entire stay. Just crap!

Stick with Bike Garage Indy. They are the best!

Willow and Patrick were excellent, very knowledgeable and kind

Through a phone call the night before my service… I was able to get my bike handle bars wrapped the very next day… thank you very much for the same day service…