Customer Testimonials
Great team and service for the last 3 years!
The people that we have dealt with for our propane requirements have always been excellent. From the drivers, to the technicians that have installed and hooked up new tanks and propane appliances have been very professional and great to work with.
Local Service and employees speak english
Delivery and the people you talk to are nice
Great service, as always!
The man who delivered my gas went above and beyond service, he had to lug that hose up a hill side to get to my tank. hats off to him...great employee
I just spoke with Kevin Stalcup.He initiated a call to me regarding my poor assessment of Freeman.
I am confident that he will restore Freeman to a higher level of service.
Reliable, on time
Helpful, friendly and reliable.
Called and the service was friendly and helpful and subsequent electronic communication was timely and informative, testing was completed and delivery of gas was sooner than I expected. Thank you
You still have an office open in Murphy.
The prompt attention I received from Stephanie
Friendly staff and offer full gas services.
I dont understand why you all came and filled up our tank - we didnt call except to inquire about the percentage you all need to fill up - our tank was only at 70% -
Personal servce
Service has been great. Response time has been very good for me.
I've been with Proflame/Freeman for 20 years. Over the years, they have been friendly, competent and with one exception, been prompt in their gas deliveries. which is a pretty good record over the years.
the gentlemen that put the unit in were very nice, courteous, and very helpful with my questions.
the ladies in the Murphy office were very polite and helpful.
Thank you
Great service and great people!!
Professional and friendly service.
responsive and really nice customer service!
Great service
The best part about your service so far has been the customer service. From first contact at the office in Young Harris,GA to the technician who has been to our house twice now.
Jason ,I think is his name, if not please find out who it is because he deserves something, kudos a day of with pay or something for the way he treats your customers.
The first time he came out and inspected our tank he was polite and not to busy to answer any questions we has. Our tank was low so he gave us about 5 gallons of propane to last until someone came our to fill the tank.
In January on a weekend day, he out to the house again because we reported our carbon Monoxide dectector went off. He appeared a little surprised ( although he said nothing) to see our tank was so low which told him noone had come to fill our tank yet. It was bitter cold and snowing. He explained the chemical put in the propane is for safety reasons and since the tank was so low that we were "burnng the bottom" which could be what I was smelling. There was not a leak so it was possible because the tank was so low that maybe that could be it but he doubted it. Needless to say we didn run our propane heater.
Again he explained everything, was empathetic, caring, patient, and promised if he couldnt get someone out that day to get us propane; he would make sure someone came 1st thing in the morning. True to his word, Monday morning about 9:00 am I heard a truck and looked out to see the gas truck.
My husband is much older than I am and he was impressed with the young lady in the office at Youngs Harris, GA. She did not rush him and explained everything to him. It warmed my heart to hear because he does have memory issues and people get frustrated with him. But not her.
She made an impression on him.
Both of these employees were efficient, polite, empathetic and really seemed to care about the customer. This is a rare attribute in our society these days. I can only hope our custmer service is as good as what these these two employees have displayed thus far.
Thanks
Judie O'Guin
We appreciate the timely deliveries and the ease of making a payment. Thanks.
Great service. They do what they say.
Thank you for the easy to use portal for payment and the text alerts. Also the customer service representative I spoke to when ordering my refill was friendly and helpful.
Entire office is the best support ever. All are friendly, professional and knowledgeable. Immediate response is normal. Just no need to go anywhere else.
First time used you.
Great fast service
Respond quickly when ask for delivery!