Customer Testimonials
Such a very dependable company!
The drivers are friendly and prompt, and the customer service is great! I would highly recommend them.
Very courteous and helpful people when I call and have a question. Fast and reliable delivery
Great customer service.
I recently placed an order, for the first time this season, for Kerosene. I was surprised to see I was billed an additional dollar per gallon (as a customer without auto delivery/contract). After paying the bill owed, I took the time to complete a survey and share my dissatisfaction and decision to find a new heating provider moving forward.
I was extremely pleased when I received a call from a representative at your office, Madison. Although it was after 4pm on a Friday evening, Madison took the time to speak with me about my specific account and my reasons why it doesn’t make sense for me to have an auto delivery/contract for a small tank/secondary heating source. Madison credited my account the additional charge to be put towards the next order.
I didn’t expect anyone from Champagnes would actually call to follow up, let alone provide a credit for the next delivery. I’m happy to say that I remain a loyal customer moving forward. Thank you, Madison!
Sincerely,
Name removed
67 Heath Rd., Kennebunk
Very responsive and friendly service
I have been with Champagne for over 24 years and satisfied with service!
They are very helpful with all questions
Service is great as is the product.
However, it takes way too long to reach someone on the phone in the office.
They are on top of it when you call. I had all the help I needed.
That you are always there when we need you, and that you are accommodating and friendly.
OK
I recently switched from a wood stove to a propane "wood" stove and therefor have a higher usage. I called for service when I noticed that my tanks both registered empty. The woman who took my call was exceptionally nice and within the HOUR the Champagne truck was in my driveway! I was so thankful knowing the nights were going to be in the 20's! I could not be more pleased with the service from the first phone call to the amazingly prompt service, to the kind delivery person!! Thanks again, Stan
Great service, quick response, friendly and knowledgeable staff.
Easy, no hassle services
Responsive and Friendly Staff
Allowed me to lock in propane price at a lower rate instead of changing providers.
Very good company
Your quality of service is excellent.
Prompt and curteous...
Pay ahead and automatic fills. Price reasonable
Your customer service folks and the delivery driver did awesome jobs
Very prompt service call, friendly customer service
I feel that you have gone away from local family owned business. I call about my delivery invoice a the operator was not local. I paid my bill online, and it still shows that we owe money. If I guess correctly, your corporation may have lowered the amount of people working in Arundel.
Very few uncomfortable feeling.
We really appreciate the ability to do a "budget" program so that we get a break on the cost, and can spread it out over the year. We also appreciate the monitoring program that allows us to not worry about running out of propane. Kudos!
Very good service, from delivery to account management.
Proactive refills
You maintain a schedule for delivery based on usage. It’s very helpful.
Very prompt and dependable.
I like the automatic deliveries, so I don't have to worry about checking the fuel gauge. I really like the text messages letting me know when you came and how much fuel I received. Also, that I can use a credit card to automatically pay, and I still get the discount!
Easy to communicate with and good service.
Friendly