Customer Testimonials
Very quick with repairs while keeping me updated along the process also cleaned my truck which was a nice treat
Good kind communication with Leo. Service lead. They were kind enough to let us start the process without having a reservation or booking. We just walked in. It was off process. But they welcomed us.
The person who looked after me was so efficient and was so knowledgeable and good at his job. He took all my stress away with his kindness and appropriate sense of humor. Everything was taken care for me. All I had to do was drop off my car and then pick it up. And the work done was so good.
I didn’t come across any negative experience with this particular workshop. I was pleasantly surprised at the condition my car was returned to me. It was cleaned outside and in. I found the repair work was completed with professional accuracy and the paint match spot on.
Professional speedy service
Everyone, from my initial phone call, to when I arrived, the work done and completion of paperwork; including help transferring my belongings from the loaner car back to my car...the staff were very helpful and professional.
Something that I would normally take in stride as more of an inconvenience; was noticeable in its effect on me as basic questions at Kirmac were met with some long pauses as I gathered my thoughts. Having your car broken into is such an invasion of privacy. Two pairs of prescription glasses were stolen; useless to anyone but myself. So annoying!
The man at Kirmac that led me through the process, (sorry I don't have his name) was empathetic to my situation. In spite of the fact that it's a story he hears often.
I would highly recommend their team.
Thank you.
Never have I seen my car look that new at 30xxx kms than when we got it at 3xxx kms from the dealership. Amazing staff!
Customer service was good the work was well done ! Thanks 😊
Efficient and reliable
The repair was done quickly and well. The car was clean inside and out when I picked it up.
Everyone was very nice and accommodating. The car looked great after. I do recommend them to others.
The service was fast and the people were very efficient and kind.
There was a mix up at the dealership when I booked the appointment onlinee- The Kirmac team was prompt and super helpful , fitting me in for a windshield replacement with short notice and everything was completed within the timeframe that worked best for us as the customer. Thank you !
The front office staff and estimator were very professional and friendly.
Friendly staff who were very kind following what was a traumatic experience for me. They kept me updated about progress and my car looks like new!
Excellent service. Very friendly. Front desk girl is awesome
Awesome service got me in right away and killed the project
Kirmac provided me with great service and seamless transitions between my vehicle and the rental which was needed .
They were thorough, thoughtful and always kept me informed at each stage .
Could recommend them more
Thank you
Good overall customer service, right from first estimate
I appreciated the efficiency and quality of the whole process. Very effective communications throughout. This built trust and comfort. Nick, whom I dealt with, was great, Knowledgeable, personable and customer focused
Every thing was good
Friendly, efficient, fantastic communication and location was so convenient. They really showed they value me as a customer.
Kirmac Collision's tenacity in getting a challenging repair done despite complications. And their communications with me keeping me up to date. AND their attitude and then the detailing !!!
Very professional people, very informative and quick to get the process going. Did a great job on the repairs, demonstrated the customer was very important them. Would highly recommend their services to friends and family.
Staff made me feel like a valued customer. They were always courteous & friendly.
John was very helpful throughout my whole ICBC claim process and kept me informed with everything that was going on for his end. He suited my needs at every turn and seemed to work tirelessly over the 2 months or so my claim took to get resolved. Overall, he made the process a lot easier than I expected and was open with me throughout, which I really appreciate
The folks working at the desk were awesome to deal with friendly and professional. The work done was first class looks great. Very pleased.
Responsive and friendly
Very friendly and great service.
The entire team at Kirmac was top notch in customer service. Their front desk staff Vanessa was so friendly and patient, estimator Frank was very detailed,
Easy to talk to and updated every 3 days when my car was in service and he always kept to his timeline or faster. and the technicians that worked on my car did a wonderful job on repairing my vehicle.
I was able to compare Kirmac at SW Marine Drive to No.1 Collision from getting 2 separate collisions and Kirmac win hands down.