Customer Testimonials
Auto refill/delivery. Don’t need to call for LP tank refills. No worries about ability to stay warm during cold winter weather.
The office staff in Banner Elk is courteous and professional and always willing to help. They will go out of their way to please the customer. I have always recommended Freeman to anyone looking for a propane company.
I have been with Freeman Gas/ Superior since 1997.
Any problems I have had were taken care of quickly. 🙂
I really like the new almost instant online updates!
They proactively help me manage my propane tank. The on line billing and payments are very easy. Will likely use them for heater replacements in the future.
Reliability and affordability
Timely service, very responsive
Dependable and reliable!
Always keeps our tank full at a good price!
Dependability
A steady, dependable company with a courteous and responsible staff. I have been a customer since 1994-95. I have only made one emergency call. About three years ago, my oldest grandson was on the front porch and got a whiff of a "chemical or fuel smell" --so I tracked it down to a small brass fitting on the tank. When I called Freeman they said they would be right there --and they did in less than 30 minutes. The service technician had the necessary part and repaired it within 15 minutes. We will always remember that prompt response. ><> S.B. McGinn
Keeping my tank from running out
Small town local attention to customer service.
The local office and staff of Freeman Gas are wonderful! The new procedures for telephone contact and to try to talk to someone in the local office are HORRIBLE. I had a simple request for some information and trie to call the local office. In three (3) efforts I got someone in Georgia, someone in Tennnessee and someone in Kentucky. They could not help me. When I asked where I could complain about this HORRIBLE service I was told to contact the Customer Care staff. I asked to be connected to Customer Care and was told that the people answering the phones are not allowed to do that. Then I tied to contact Customer Care and was unable to do that either. Your new line should be called WE DONT'T CARE ABOUT OUR CUSTOMERS.
I've been told you've ;ost many customers already. So, apparently you don't care! Your new remote phone service to answer calls will kill your business. Maybe you are like the hedge funds that buy businesses only to bankrupt them and then sell off the assets for personal greed. Shame on you for ruining a good business and probably putting decent, hardworking people out of work. Your new work model is a HORRIBLE disaster. Shame on you!!
I like the prepay program, and I like that the delivery is something I can count on and lastly the company has good communication!
Fast responses time
Prompt and communication.
Ramon provides great service!
Friendly staff and excellent service
Delivery was seamless!
In the past Freeman Gas truck drivers were like family and they kept up with propane deliveries due to forecast weather conditions- not sure that is still valid under the new corporate structure!
Excellent service
Tony and the rest of the Banner Elk office always gives great and professional service!
I can get in touch with someone when I need to, and not have to talk to a computer. You also come to fill my tank up in plenty of time before it runs out. Thank you!
Easy to work with, friendly
friendly local service
Tony, is always helpful and quick to respond to our propane needs.
The local office and the folks therin.
Great service and good people
Very helpful when I call.