Member Testimonials
Generally polite staff and spacious facilities. Also, generally clean and neat facilities. Excited at the potential for outside swim lap lanes! (?)
It has a wide variety of activities inside the facility.
Great facility, large variety of classes available, experienced instructors, well planned design.
Small class sizes and attentive coaches!
Precor resistance machines
Low key and friendly.
I had not been back to Lake Highlands Y since 2006 - what happened, its an entirely new Y!
Larger, brighter, more facilities, larger pool, outdoor pool, more parking! What a big improvement!
Wonderful
Great facility, people, and price
The new facility is AMAZING - but the best part of the LH YMCA is - and always has been - the staff. Brian and team do an amazing job day in and day out.
Very clean. Super nice staff. Nice lighting. Great facility .
Great space for exercise. Super equipment, good classes & a big indoor pool (water is an easy temp for entry)
Amazing Team
Everyone is friendly and the facilities are outstanding.
I recently enrolled my kids in swimming lessons. Overall, we have been pleased with the experience, but I wanted to share some feedback for improvement. The instructor is skilled and kind, but there is only one teacher for six students. This makes it challenging for the teacher to give each child the attention they need.
Sometimes, some students only get to swim one round while others swim three rounds. This uneven distribution of practice time is not fair and impacts the learning experience. If there were more instructors, it would ensure that all students get equal attention and practice time, leading to better learning outcomes.
We appreciate the efforts of the current instructor, but additional staff would greatly enhance the quality of the lessons. Thank you for considering this feedback.
Clean, Friendly, no gym bros, smaller crowds in gym,
Courtesy and professionalism of staff, variety of services offered, availability and variety of equipment, consistent cleanliness of facility, diversity and friendliness of membership.
The staff, most of the machines.
eGym, Pool, towel service, staff - it is hard to pick just one thing that I like best!
E Gym
The instructors were very patient and paced the lessons according to the comfort level.
The teachers for classes are excellent. We just need more class options in the evening and weekend afternoons, for those of us who work during business hours.
The gym is always very clean and well-cooled.
A few issues:
There are not enough toilets for women. Now that the toilets and showers are in the same room, and there are only three of those, we are going to have problems, especially after swim classes. There is only one additional women's toilet in the building.
The class rooms no longer have barres attached to the walls, and it's not ideal to haul out free-standing barres for classes.
There are not enough light hand weights in the group exercise rooms for the number of members who attend. People are borrowing weights from the room across the hall and not putting them back. The teachers should assess how many and what kind of weights are needed for a class and give feedback to the management.
Lake Highlands does not keep up with coffee service as the other YMCAs do. This is a convenience that I've come to expect at Semones and Moody. We need coffee all day, and the staff needs to keep an eye on the dispensers. We also need hot water for tea, as the other YMCAs offer.
This was by far our child’s favorite camp this summer. Excellent counselors and staff and fun, engaging and educational activities for the kiddos. Safe, easy drop off and pick up, plus lunch and field trips!? Wow! Win, win, win!!! We will be back next year!
cleanliness
Facility upgrade; pool lap lane accessability; customer service
Love the opportunity for my kids to exercise in the Kids Fit class. The childcare area is spacious and the outdoor playground is shaded.
I love that there is a prayer room.
The workout equipment is arranged nicely, especially the strength area.
Greeters make me feel welcome
Locker rooms and showers are clean
Nice people, great experience
Friendly staff and good spaces
The staff are so helpful. I love all the water classes and AOA chair yoga.
I love the fact that my baby got so used to her swim teacher that she would want to go swim with her teacher and not me.