Customer Testimonials
EVERYTHING, SO FAR SO GOOD.
I just moved in this area and haven't noticed anything to be unsatisfied with. I really am pleased with the service so far and the people I've been in contact with by phone and in person.
Always on time with great prices
Fast and friendly service!
Speedy delivery
I enjoy the auto delivery it has been very reliable.
Responsive, punctual, professional and polite.
The scheduler was friendly, considerate and communicative when the schedule needed to change. The service man who came was also polite, effective,did the job well, and communicative when I asked questions. It was a very satisfactory and uncomfortable experience.
You do your job without me asking
The drivers are very courteous.
The office associates are helpful and kind.
Promp service
Reliable deliveries. Knowledgeable helpful office staff.
The fact that this company has budget plan and automatic delivery eliminating the need for me to have to continuously check the propane level and have to call for delivery myself.
Service was when you said it would be and the person on the phone was very helpful and fun.
The Fitzwilliam Historical Society is in need of fuel oil, Can your company donate some fuel?
Thanks
NOC
Always timely deliveries and easy to work with!
Very efficient and always on time
Effortless on my part
I needed oil and you were on it !
Prompt and friendly!
Always on time or earlier. Gives me comfort knowing I can trust your company.
Reliable, friendly, consistent. Reasonably priced.
Great service and friendly staff.
Organized
no comment, just great service at a great price.
thank you,
First name removed
Reliability
I had a problem with an untimely delivery which caused a large delivery of propane. The amount of fuel, and the price, led to a large invoice. As a long time customer (since Fogg Fuels), I was quite disappointed. I gave a low grade on the survey. I figured that was the end of it, as just about every company puts out a survey, but the customer never receives any feedback regardless of whether it was positive or negative.
Not so here. The market manager Scott reached out via email to correct the delivery schedule. Krista, the customer loyalty liason called me and offered a credit on the pricing. This is superior customer service.
I worked in customer service for over 30 years, part of it as a customer service manager. This is how it is done. If there is a problem and you make no attempt to fix it, customers remember it, tell others, and likely leave to seek a competitor. When a company gives attention to a problem, and seeks to satisfy the customer, the customer no longer remembers the problem but does remember the way the problem was rectified, and tells others about the great service.
Thank you for taking care of this matter. Many companies preach customer service but rarely perform it. I am impressed about how you do it correctly and care about your customers.
Thank you.
Prompt service and great customer service
The care given to handle your problem is outstanding. THANK YOU>
Automatic delivery
Very friendly and helpful staff answered the phone; prompt propane delivery.