Customer Testimonials
This is a company that always caters to the needs of their customers.
Starting with Roy Bros., so many years ago, the care and concern was always their #1 priority. After the company’s switch over, from one reliable company to now another, the question would arise. “Will this new company do the same, giving their customers the very best?” I can honestly say, Yes! It has been an easy transition and a pleasure doing business with Allen and Mathewson.
Thank you.
You always seem to fill our tanks right before we have snow. That eliminates our concern about giving you access to the tanks.
Timely service
We have been very pleased with your company and promptness anytime we needed service.
The service was done in a timely manner and the price was reasonable
Delivery was good.
Prompt and reasonable
I have been a customer for over 20 years. Always there when I needed them.
Fast frendley server
5 star
Service is excellent!
Friendly staff, good service.
Prompt delivery and service
Automatic delivery has never let me down. Payment simple.
I appreciate the timely delivery of propane!
Friendly service
In the winter of 2018, our furnace broke and our own oil company quoted us late May to take a look at it. It was February. Other companies said they wouldn't service our equipment because we didn't already do business with them. We still had heat but had been without hot water for days at this point. When I called Roy Bros, they set aside the fact that we were not oil customers and came out the same day, returning the next day to start work on it. The same day that they finished the repair, we switched over to them as our oil providers.
The company has been bought by bigger companies a couple of times, but I'll always be grateful that the staff and team at the time put us as people, without hot water in the winter, before the fact that we were not already existing customers. We've been getting great service since then, except for the year I thought we were supposed to use Gervais Mechanical for all of our equipment service and not just after hours, and as long as the service continues, we'll continue to use Roy Bros, and I'll continue to share about the winter they saved us before the heat went too.
Always good service.
I have recommended you many times.
Thanks,
First name removed
What I like best about you is Cindy Latiolais in my local Rindge office. She has worked with my account for 10 years, she knows me and my account. Honestly, if it wasn't for Cindy I don't know if I'd still be with you.
Delivery Drive Good, Customer Service Friendly and Helpful
The delivery and front desk are great but the policy to not do any maintenance or service is not acceptable. I use to rely on Allen and Mathewson to do it all. This is the reason this company gets a 9.
Great service and quick delivery
Reliability. You are proactive in filling the tanks when bad weather is due. Cindy is a pleasure to speak with.
We like that you monitor our propane and deliver when we need it.
Prompt delivery when needed. Prices seem a bit high, especially all the additional fees
Local people
Friendly folks answering the phone and in the service department. Dee was able to get me a quote within a week which was nice considering we are in the middle of the Winter. Once I get my disability check I will certainly be having you install the two tanks for my heating system. Thank you.
Great service, helpful and friendly.
Local - decent prices - quick delivery
Prompt delivery and pricing