Contact Testimonials
The Care Patrol provided expert advice on what facilities were appropriate for my mom’s needs and care. They made all of the initial contacts which was very helpful and eased some of the stress. They accompanied me to all of the visits and asked questions I never would have known to ask. I would definitely recommend their services especially to those who are not familiar with elder care facilities.
I heard about CarePatrol from the person who was helped with a very successful placement of the relative with advanced Alzheimer's.
In our case, we were relocating from Florida to the area close to our children but completely
unfamiliar to us. We called the CarePtrol and Mr. Sailor immediately contacted and advised us according to the story we presented. He suggested 4 Senior Communities in the area of interest close to our family.
He personally escorted our daughter in law who was lives in the area and decided to visit and evaluate the choices. We followed her suggestions a month or so later and Mr. Sailor was present during our visit at the location that eventually became our choice as well.
It has been 3 weeks since we moved to Normandy Senior Community in Rocky River and we are completely satisfied. We are Very Grateful for the help we received that made our transition into the new life smooth and easy.
With gratitude submitted by
Ana Hirsch Toth
We were extremely satisfied with the help we received from Kayla Flowers.
We were recommended by a physician friend of ours, who used Kayla find him a place for his family member.
She went up and above the call. We had to find mom a place in a short period of time due to her insurance.
Our needs changed. We broadened the search area, and she found us a place at Rose Senior Living on Harvard in Beachwood. We are pleased with the help Kayla gave us.
Mom was very upset she couldn’t go back home, due to the steps in her bungalow with a basement.
She just wanted to make sure we were not going to leave her there. I reassured her we would never abandon her.
She is still her stubborn old self and refuses to due things asked of her. We will be having another talk with her and staff, they cannot give her the option of staying in her room and not feeling like eating.
The folks have been very understanding, accommodating and mom can be a charmer.
A friend of mine asked me who we used, so she could use some help with her mom.I told her Kayla.
Sincerely,
Deb and Don Kohn
They were very courteous and thoughtful with regard to my mother's care. They were able to help convince her to go into respite care when she was only interested in going home. They were great!
Thus far, I have recommended Care Patrol to three families and will continue to do so as the opportunity arises.
Lea (?sp) was wonderful. Efficient, helpful and compassionate.
We were under a timeline- caught between rehab wanting a discharge and senior living denying return.
Lea found us a place in one hour and set up the tour and everything.
She was amazing.
My older brother had a stroke in December and Leah Mahaffey from CarePatrol was recommended to us from the Cleveland Clinic. Leah and her staff did an outstanding job; helped us to find a great assisted living facility and stayed with us the entire way. My brother is happy, healthy, and improving. I highly recommend Leah @ CarePatrol. Thank you! Kurt Lang.
Very friendly and very helpful in transitioning my parents to assisted living.
I was faced putting my 102 yr old
mom in Assisted Living quickly after a hospital stay. Care Patrol was here for us! They presented options of facilities to visit and journeyed with us finding the perfect fit. Explained everything to do to officiate the move. It was a very hard decision being the daughter and caregiver for years, Care Patrol also provided choices for movers and help with insurance application. I feel we were in the best hands. Care Patrol made a scary situation comfortable. Highly recommend this team of professionals!
Kayla Flowers is very professional, knowledgeable and helpful.
Very informative, professional and nice.
Amy Smith was an incredible help and I don't know how I could have navigated the situation with my parents without her. I live in Colorado and CarePatrol was recommended to me by the Lorain County Office on Aging as it became apparent that my parents weren't going to be able to stay in their home for much longer. Amy really educated me on the system and how things would work financially. I had many questions along the way and she always responded so quickly. She was also caring and compassionate in helping my mom through tours of various facilities. Things really took a turn with my dad when he fell and broke his hip before Thanksgiving. This expedited the need to have a facility selected when he was released from rehab. The move into the facility happened on Christmas week and even with the holidays, Amy was incredibly responsive and helpful in recommending a mover that could make it happen on short notice. The mover was great too. What an incredible resource. I don't know how I would have been able to handle everything without Amy and CarePatrol.
Eric is well informed and easy to talk to. Big help iat a tough time
My father and I had a great experience working with the different people at CarePatrol. It became an easy transition to move him from his home to an independent living facility.
My family and I had the best experience with CarePatrol. Eric Sailor is incredible at what he does - bringing support, empathy, and humor when it's needed most. He acted as a resourceful, trusted advocate and thought partner which was critical. We are deeply grateful CarePatrol exists and especially Eric's team. They were a rock to lean on when my family and I needed it most.
With never having to place a family member in an Assisted Living Facility in the past, I wasn't sure what the first step should be. Once I made the call to CarePatrol on the advice of my cousin's physician, everything went extremely easy. Eric Sailor made a difficult process so much easier for my wife and I and also our cousin. He set up appointments at facilities that would best fit her needs and also provided us with a list of realtors and moving companies to aide us in selling her home and moving her into Assisted Living. He goes with you to visit the facilities. The people that were given to us were beyond helpful, especially, since she lived in her home for over 30 years. I would recommend CarePatrol to anyone that needs help in placing a loved one into an Assisted Living. Eric goes above and beyond to help you. He is not only helpful but very compassionate to the needs of the family and the person being placed into an Assisted Living.
Julia guided us through an extremely stressful time trying to find living arrangements for parent with Alzheimer’s. We started doing online searches and got conflicting information. Once CarePatrol was contacted they helped navigate the confusion and information overload. We contacted her constantly and she was always responsive and caring. She narrowed the facility down to a handful then set up appointments to visit them. Julia went with us to tour several facilities giving honest opinions about whether our needs were going to be met and whether they were a good fit for our situation. More families need to know bout this program and utilize them!
Leah was great to work with in assisting us in finding the right facility for my Dad! She was knowledgeable, friendly, and made herself available to accommodate our schedule. I would definitely recommend CarePatrol, and suggest that people leverage Leah for her expertise and exceptional customer service!
Once I realized the living situation for my father and his wife was deplorable and unsafe, I asked to speak to a social worker while he was in the hospital. Very quickly Kayla Flowers called me. She seemed empathetic. I don't live in OH and had to travel back and forth but very quickly we found an assisted living center for them to move into. She also directed us to a liquidator for their home and answered questions we had to our satisfaction. I enjoyed working with Kayla and even though it was exhausting and difficult getting them moved, I feel like it was Mission Accomplished.
The ladies are attentive, friendly, and very knowledgeable.
Kayla was great on the phone taking down the information and accommodating my needs to rapidly schedule visits with assisted-living facilities.
Julia was as good as it gets in terms of knowledge of facilities and communities in the area and pros and cons of each. She toured three communities with me and helped me decide on the Winfield. She always offered more help and to call when needed and even Video taped the new apartment so I could show my sister. I will recommend Care Patrol to all of my friends in Cleveland.
Amy Smith listen to us and found exactly what we needed
I was only inCleveland for two weeks - for my own medical treatment @ CC!! But my mother had been hospitalized for a few days and most likely needed to move to assisted living after her stint at skilled nursing. My siblings and I knew this day would come, but how to even start looking? And which places, without being able to visit a lot of places?
Enter problem-solver Lisa McCaffey, with her eeassuring demeanor, wide knowledge of the places we were looking at, years of experience, and exuberant personality.
The second facility I toured (and first on her list) was better than I’d hoped for. Lisa also gracefully liaised between the skilled nursing facility, the director of community relations at the facility, ny siblings and I to make a smooth transition for my mother. Care Patrol also has other resources and support we may need in upcoming months, and Lisa has already started those communications.
Absolute lifesaver.
From start to finish, Kayla did an amazing job of helping us find the right assisted living home for my dad. She is very knowledgeable of the Northeast Ohio senior community options, attentive, and responsive. She was also very flexible, able to switch gears quickly when we had to change the requirements of the desired senior community due to changes in my dad's needs. I highly recommend CarePatrol to anyone who needs to find a senior community and doesn't want to spend valuable time trying to research and vet options, schedule viewing appointments and even negotiate.
Got me the info I needed quickly to make an informed choice of assisted living facilities for my mother. I felt like they really listened to me and understood our needs.
Kayla treated my mom with understanding. It was great that she came on the facility tours as an impartial third party. She shared a lot of knowledge about the facility and the process in general
Shye made the difference. She was empathetic, resourceful, and extremely efficient throughout the process! Thanks to her we made a difference for our mom. Very thankful!
Shye Smith was great to work with. She kept us updated and got us answers to all our questions promptly. She was very knowledgeable about the process and what we needed to do to get our Mom into the facility of our choice that best suited her needs. Would highly recommend working with her.
Found places to visit right away I have placed my Mom and also told my friend about Carepatrol
Amy helped us navigate a daunting task-- finding suitable communities for my parents' needs, arranging and attending visits with us, answering endless questions, suggesting questions for us to ask at facilities-- the list goes on. Now that my parents have made a decision and moved in, she will check in on them throughout the year. It's wonderful knowing they have support, because I live across the country. CarePatrol made all this possible. Thank you!