Contact Testimonials
Once I realized the living situation for my father and his wife was deplorable and unsafe, I asked to speak to a social worker while he was in the hospital. Very quickly Kayla Flowers called me. She seemed empathetic. I don't live in OH and had to travel back and forth but very quickly we found an assisted living center for them to move into. She also directed us to a liquidator for their home and answered questions we had to our satisfaction. I enjoyed working with Kayla and even though it was exhausting and difficult getting them moved, I feel like it was Mission Accomplished.
The ladies are attentive, friendly, and very knowledgeable.
Kayla was great on the phone taking down the information and accommodating my needs to rapidly schedule visits with assisted-living facilities.
Julia was as good as it gets in terms of knowledge of facilities and communities in the area and pros and cons of each. She toured three communities with me and helped me decide on the Winfield. She always offered more help and to call when needed and even Video taped the new apartment so I could show my sister. I will recommend Care Patrol to all of my friends in Cleveland.
Amy Smith listen to us and found exactly what we needed
I was only inCleveland for two weeks - for my own medical treatment @ CC!! But my mother had been hospitalized for a few days and most likely needed to move to assisted living after her stint at skilled nursing. My siblings and I knew this day would come, but how to even start looking? And which places, without being able to visit a lot of places?
Enter problem-solver Lisa McCaffey, with her eeassuring demeanor, wide knowledge of the places we were looking at, years of experience, and exuberant personality.
The second facility I toured (and first on her list) was better than I’d hoped for. Lisa also gracefully liaised between the skilled nursing facility, the director of community relations at the facility, ny siblings and I to make a smooth transition for my mother. Care Patrol also has other resources and support we may need in upcoming months, and Lisa has already started those communications.
Absolute lifesaver.
From start to finish, Kayla did an amazing job of helping us find the right assisted living home for my dad. She is very knowledgeable of the Northeast Ohio senior community options, attentive, and responsive. She was also very flexible, able to switch gears quickly when we had to change the requirements of the desired senior community due to changes in my dad's needs. I highly recommend CarePatrol to anyone who needs to find a senior community and doesn't want to spend valuable time trying to research and vet options, schedule viewing appointments and even negotiate.
Got me the info I needed quickly to make an informed choice of assisted living facilities for my mother. I felt like they really listened to me and understood our needs.
Kayla treated my mom with understanding. It was great that she came on the facility tours as an impartial third party. She shared a lot of knowledge about the facility and the process in general
Shye made the difference. She was empathetic, resourceful, and extremely efficient throughout the process! Thanks to her we made a difference for our mom. Very thankful!
Shye Smith was great to work with. She kept us updated and got us answers to all our questions promptly. She was very knowledgeable about the process and what we needed to do to get our Mom into the facility of our choice that best suited her needs. Would highly recommend working with her.
Found places to visit right away I have placed my Mom and also told my friend about Carepatrol
Very compassionate and professional
CarePatrol was an invaluable resource at a very stressful and emotional time for me and my family. I had to move very quickly to place my parents — one in memory care, the other in assisted living — and it was tricky to find availability for both in the same overall facility. Kayla was so empathetic, listened carefully to our needs and gave me just enough choice without overwhelming me. She took care of a lot of initial coordination with the facilities on pricing etc, which freed me up for other things. I’m was so relieved that she could help me place both parents — even though she was initially only contacted about my Dad who was hospitalized at the Cleveland Clinic.
I was skeptical, but my representative was the perfect blend of social worker and giving me the bottom line advice I needed. Totally accessible and insightful. I would totally recommend!
Absolutely everything! Leah was exceptional. She was so helpful and caring. She dealt with my brother in the most understanding way. He can be very difficult, especially if he thinks you are making fun of him or looking down at him. She was a pro at it and genuinely wanted to make him happy. Anytime I contacted her she would answer us so quickly. She never left us hanging. My brother left our first meeting happy and very excited about moving in the facility. I would recommend this company and Leah to anyone. We were in a desperate situation with his lack of funds. So glad the hospital nurse suggested your help. His life will be so much better living there and having his meds regulated. Thank you CarePatrol and Leah for a job well done!!
My Care Patrol contact was so responsive, knowledgeable, and empathetic. She helped me every step of the way, empowering me with information, answering questions (about facilities, medicare, how the process 'usually' works, and more), providing options, making recommendations, meeting in person and acting as a liasion with assisted living directors, and ultimately supporting me in making a decision for my mom's care. I really don't know what I would have done without her! She helped keep me grounded and focused during what was a very challenging time.
The care of my challenge in my unique situation. I was given a few choices and quickly found what worked best for my family.
CarePatrol representative came in at a time when I had no idea where to turn. She was able to do a visit to the hospital the next day to help get clarification what arrangements needed to be made. CarePatrol was with me every step of the way. She provided names of facilities for me, made a visit with me, and then helped me narrow down the choices to make a decision. She continues to work with me making all transitions smooth.
I was so pleased with Partol I am using CarePatrol for a family member later this year.
Appreciate your swift and kind attention!!
Tiffany took care of us and ws our representative. She understood the issues we had and recommended Middleburg Hts Assisted Living.
So far so good.
Tiffany was very knowledgeable and very personable.
Kayla was incredibly kind and caring when it came to handling the care of my mother. It was a complicated case for sure, both with diagnosis and finances, however Kayla was able to quickly sort everything out and find proper placement for my mother. It was nothing short of incredible, we couldn't have made arrangements like that in a month, and it only took her a few days. I would highly recommend caresource to anyone who needs help and is feeling lost with arranging elderly/sick care for a family member.
Very helpful and caring. Stayed in close contact with us as we searched new living arrangements for our elderly Mom. Without Leah’s help and support, we wouldn’t have found the beautiful and affordable assisted living home for Mom. She and the organization were a bright spot to our family in a time when our mom was very ill, couldn’t live alone any longer, and we frankly didn’t know what to do and what options were available to us. A heart thank you to Leah and the Care Patrol!!!
It freed up the running for me. Shye was extremely helpful
Kayla Flowers was beyond amazing - kind, compassionate and caring. She truly listened to our needs and concerns and helped find the perfect place for my father in law to reside up until he passed away. She checked on us several times once he was placed. I am going to miss working with her. I recommend Kayla and this company 1000%!!!
Leah was awesome! I would highly recommend.
Brad was very helpful in this process.
Maran is the best. Not only is she professional and knowledgeable, she is very kind and compassionate. She helped problem solve a very difficult situation, and helped the family after the initial placement. I don't think you can find someone who is more dedicated to her job than Maran. She goes above and beyond basics, and is truly wonderful
They were incredibly helpful from day 1. If it wasn't for Kayla and her guidance I would have been totally lost. Because of her working with me and her expertise, my mom is in a great assisted living facility and I can breathe a bit easier. I would recommend Care Patrol to anyone who needs assistance in finding their elderly parents the care they need. Many, many thanks!
Care Patrol was efficient and timely. We were in a crisis to find suitable housing and they narrowed the choices, set up and accompanied us to tours, and facilitated asking the right questions to guide our choice.
Leah was great to work with in assisting us in finding the right facility for my Dad! She was knowledgeable, friendly, and made herself available to accommodate our schedule. I would definitely recommend CarePatrol, and suggest that people leverage Leah for her expertise and exceptional customer service!