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Customer Testimonials
Friendly customer service and plenty of clarity throughout the process
Best offer from who I shopped with, Laney gave great service and fast response to any and all my questions
The process from start to finish was straightforward. I loved that there was a site that allowed me to follow my loan application and informed me when additional documents were needed. Laney Turns was an excellent Loan Consultant and was always available to answer any questions.
Laney was wonderful to work with! She was very welcoming from the beginning. She has great communication. She is very kind and efficient. We would recommend her to anyone looking for a home! Thank you Laney!
I love working with Laney! She is accessible, knowledgeable and quick to respond. She explains the mortgage process thoroughly to my clients - many are first time home buyers or out of state, relocating to Northern Michigan. RE John Adams and their loan programs I like the many options available. And I love the 2nd look program to encourage clients to give John Adams a chance!
Laney was incredibly helpful
Good rates
Love love working with Laney!!
Very prompt on answering our questions. Extremely professional and amazing constant communication.
Excellent customer service from start to finish. Very easy to work with and always kept myself and buyers informed.
Very quick and on top of everything. Give you the best help you could ask for
Laney Turns was very easy to work with on my transaction. As an agent, it can be hard to find a loan officer/processor that knows how to navigate a VA loan. Laney knows what she is doing and was a great asset to have on this transaction. I highly recommend her.
Laney was great! She was responsive, knowledgeable, and empathetic. Most importantly, she got me a very competitive rate!
She's GREAT to work with!! ALWAYS responsive!!
Laney Turns, again, was proactive when was an issue came up with the buyer's loan.
She was informed and communicated with parties involved. She instilled confidence that the problem would be solved, offering several options and that the closing would happen. And it did, on time!
Laney was readily available and easy to work with. She answered questions re the loan process and kept both my clients and me informed. She is knowledgeable and and helpful. She, and the team, worked hard to close this transaction on time and overcome any hurdles we encountered.
Always available for questions. Walked us through the process and held our hand the whole way!
Laney provided an expert level of information for my wife and I. As first time home buyers Laney’s honesty and guidance were crucial in our process. The challenge of home buying we were expecting was actually made very easy working with Laney. Thank you so much!
Laney was amazing to work with! She’s very knowledgeable and pleasant! Always avails or calls right back!
Thanks Laney!
Laney was awesome, very attentive and knowledgeable!
Laney Turns was excellent to work with! Highly recommend her for my clients!
Absolutely loved working with Laney! She was there every step of the way working on holidays, nights, and weekends! Very excited to have the opportunity to work with her again!
I LOVE working with Laney!!! She’s great! On top of her business, my clients love her, great personality and I know things will get done working with her. I trust her. Thanks!!!
Laney was great to work with! As first time home buyers, she helped us through every step of the process and answered all of the questions we had. Laney is extremely kind, professional, and had great communication throughout the entire process. I would highly recommend working with Laney.
Friendly and efficient! Very streamlined experience closing my home mortgage!
I feel that John Adams strives to be competitive with products, rates and services.
It is my experience that Laney is very quick to respond to correspondence. Buyers appreciate that as do Realtors and those involved in the transaction. Even after hours and on the weekends!
She is very knowledgeable and goes the extra mile to get answers to questions.
Laney did a great job navigating my client and I through John Adam’s Mortgage process. She stayed on top of things (even in the midst of moving her family) and was closely communicating with Underwriting to make things go quickly and smoothly. She knows her stuff and will get future referrals from me for sure!
Laney Turns (Traverse City) was AMAZING from start to finish in our home buying process. Very easy to communicate with and always available if needed over a weekend or after 5pm. Deserves 10 stars!!
Laney was extremely friendly and helpful e throughout the whole process. I would absolutely recommend her to anyone looking for a mortgage. She answered all of my questions promptly, no matter the time or how simple the questions were
Laney Turns was very helpful, understanding and explained anything that was confusing to us. Laney always made herself available to move the process forward. Her responses were quick and helpful. I would recommend someone use your company because I trust Laney to take care of them.