Customer Testimonials
Your product is good, your people are courteous, understanding and try their best to fulfill
mu requirements.
customer centered; polite; regular deliveries
Great service - reliable delivery - friendly drivers
Straight & up front with there clients
We have been with this company for many years. Griffith provided very good customer service.
When I call with a concern about fuel levels, I receive courtesy, respect and a quick delivery. ( even when I’m wrong about the need to escalate the delivery)
Prompt answers to questions. Also positive results to issues.
Service is great, drivers friendly.
Haven't had any problems
Auto delivery not worrying about running out of oil
never run out of fuel yet - after almost 30 years.
Quick and courteous response. Professionalism from the office to my residence. A record of excellent service.
I like the automatic delivery.
On time delivery politeness of any that I have spoken to.
Customer service will work with u now a day that's a good thing
Timely and easy to pay.
I've always had excellent customer service from your company. I wish fuel oil prices were lower but that isn't your fault.
efficiency
The customer service is great there. I highly recomend this company with all my heart. They have been a great service for the last 33 years. never let me down yet!
Oh PS...I use them for two homes we have. propane at one and Fuel oil at the other.
Fast reaction to customer requests.
Driver leaves invoice at delivery site.
I've been with Superior Plus/Griffith Energy for a long time! Great people and always polite!
Reliable service. Just call and they will come and deliver the product
Their products and services are great. But the cost of heating oil and propane are becoming outrageous. Given the current world circumstances, I know that there is likely very little that Superior Plus can do about that themselves. But as a retired senior, I just needed to vent my frustration.
Simple and quick and easy. Good service.
Krista Kullgren was a very big help!
Customer service. First and foremost. Even though the office has an automated intro to the call in system, you can still talk to a live person pretty much about anything except asking for a technician for oil boilers. The associate I talked to verified changes I had made online and also made other changes for me that I couldn't do online. She reassured me of an upcoming delivery for oil based on an automatic schedule derived from my budgeted use. Even though I thought I had run out, she explained to me about oil tanks having a reserve of about 50 gal even though the gage reads empty. A safety factor that allowed me to run over the weekend until the truck could be dispatched for a Monday fill
I do not like to fill out these forms and the reason that I rate at the 9 level.
There is always room for improvement, Yet when suggestions are made they are taken negative and very rarely is anything ever done or changed, "COMPANY POLICY".
therefore this is a waste of my time and yours so I will not provide any further coments or fill out any other "SURVEYS".
5 stars to Kim who does my furnace checkup/cleaning every year. On time, always professional and doesn't critique whatever project I am currently working on in the basement!
Easy to pay the bill. Clear history of delivery and payment records.
Automatic delivery and advance purchase program.