Customer Testimonials
Excellent Customer Service
Efficiency of customer service e
Service is good nice people to talk to
I like when the oil I order is delivered in a prompt manner, as was the case last time. It came 2 days after I ordered it. My house is old and drafty, therefore using more oil to heat, and when we have these extreme cold temps, of course more oil is used. So, if I order oil when it is extremely cold and it isn't delivered for about 2 weeks, AS WAS THE CASE LAST WINTER, my tank gets pretty close to empty. I have no basement, all my pipes are in the attic, which has no heat source other than the heat from the boiler room flowing through the vents to the attic. So, if I run out of oil it wouldn't take long for the pipes to start freezing. I'm sure the waiting time for delivery of oil has a lot to do with the bill. The longer you wait, the more oil you are using, therefore more oil is needed to fill the tank. Thus, making the oil bill higher. I guess it's like everything else, it's all about the money. No consideration of the fact that a person is worried about running out of oil while waiting for delivery and the same for a person wondering how much the bill will be, because the longer you wait for delivery, the higher your bill will be.
Customer Service is exceptional! Never have an issue when calling. Delivery guys is always friendly.
Your always there when needed. I never had a problem with your services.
So far great people I have talked to and fast service and great price.
Always there for you
The Eastern Propane drivers are always careful and courteous.
Prompt delivery; courteous receptionist, and deliver man!
Good service. No issues
Customer service is excellent. Solved my issue promptly. Very flexible.
Would be nice to be able to talk to someone tried to call a few time even after 5:00pm.
I sent a message which was not totally answered.
I placed an order on line and received the delivery in a very short time, that was great thank you very much!!
Excellent service and very competent mechanics
Love automatic delivery,
When I had a problem accessing your site to pay my bill, your representative, Dawn, was very helpful
Everything is what I need and everyone is very helpful and friendly
All good
After a somewhat rough start when my heating oil supplier changed hands, I must say I find communication easy and the customer service being extremely helpful.
Cheaper
Yes . It was on time no hassle thanks for the great service
No hassle.
Appreciate our delivery driver
Very polite and professional
I am very impressed that a representative from eastern propane suggested they put a monitoring device on our propane tank so that we would not run out of propane during the winter while away from home. I am very pleased with your customer service and would recommend Eastern Propane to friends and family.
Great customer service and budget billing is so appreciated.
This year the deliveries have been very regular; we haven’t had to call for deliveries as we have in the past.
Eastern deliveries are always on time and drivers are always carefull.
If and when there is ever a problem with my heating system, I get prompt and efficient repair service and the terms of my service contract are fully honored. Also, the price charged for oil is completely fair and competitive.
Your personnel and no problems with the Gas.
That you notified me when the prices of the fuel went up. And Cindy in customer service is very polite and friendly.
Customer service was nice and website was easy to use. My delivery arrived earlier than expected. Thanks again