Customer Testimonials
The customer service we have received has been excellent. The agent assigned customizes the service we receive to suit my companies needs.
Great service by Alex and Zach.
Account management is great, tools are updated.
Great account management, customer centric, agile demonstrated during the COVID19 pandemic.
Excellent response time and customer service. I use EFW for all my special order needs as I can trust the process, am comfortable with the CS team and know when there are issues, resolution is an email away.
I have appreciated that EFW is committed to improving their customer experience, takes feedback and implements changes, and is a collaborative partner. there are a lot of delivery companies in the market, but I prefer to work with ones that put the customer first and have the same values as the retailer they are providing the delivery service for.
My Estes team is AMAZING. They are professional, responsive and an absolute pleasure to work with. They accept responsibility when errors are made and give quick and decisive resolutions on how to move forward so it doesn't happen again.
Excellent communications with customers. Great service.
Immediate response/handling in a professional way
Great customer service. Great people to work it as carrier partners.
Excellent Service!!!
The CSR and management team provide excellent service.
They are really good.
We love EFW as a company. We all know the freight world is far from perfect, but EFW, and more specifically Kelly Knight at EFW cares so much that it makes even the worst situations somewhat tolerable.
I can't give a 10 because nothing in freight is ever perfect, and I'd also love if it was cheaper so we could use it in more areas.
Wonik receives excellent customer service and timely delivery. The reps are always willing to work to help our business and help in cost savings.
We have had good service and EFW can usually be counted to take care of any opportunities with the delivery process. There are some ongoing gaps in delivery status that need to be resolved.
When contacted for rates/project the job gets down without issues and at a reasonable freight rate.
EFW provides good service and takes care of our customers
Excellent customer service, great communication and follow-up!
For a large account such as ours, I feel ETW delivers excellent account management, quick response to issues, and intimate engagement to our present and future requirements.
You guys get the job done
So far I have not had any issues on the few shipments we have tendered to Estes.
Very responsive
Good communication
Estes continues to provide excellent service in the warehouse and freight forwarding.
Customer friendly service. Easily accessible with questions and or concerns. I utilize the white glove service multiple times a week.
The customer service aspect between our booking station and our customer service team is incredible. They work so hard to help us and our clients achieve their perfect and timely deliveries and really go the extra mile to resolve any issues.
They are also so accommodating and helpful with new solutions and processes for streamlining the booking process.
Reliable delivery times, competitive rates and excellent customer service.
In the time i have worked with EFW, the team has continuously impressed me, from their attention to detail to their abilities to get all requests, completed in a timely manner. All though we ran into a rough patch about a year into our new relationship, EFW has corrected and improved everything from their line haul to the overall customer experience. When asked for a carrier recommendation, I don't even think twice when i mention EFW
Service as the PDC is excellent. On time delivery to the dealer is excellent. Customer service in between is excellent. I did not give a 10 because there is always room for improvement.
EFW is very reliable. They take care of all my freight needs.