Customer Testimonials
The staff are friendly and very knowledgeable.
Good service, friendly
Very knowledgeable. Helpful staff and friendly!
Folsom bike is very friendly and efficient. They know their jibs and seem to enjoy them. They work great as a team. I originally had gone to the Eldorado Hills location and would not recommend anyone to go there. I needed to exchange a helmet that was bought online for a smaller size. The person at the desk didn't know if they can exchange. His coworker said yes but neither of them knew how to do an exchange. So they called a manager to ask and in the end told me they weren't doing any exchanges due to the pandemic. They didn't seem to want to bother with it. Mind you there were only 4 people in the store. Not busy. So I went to the Folsom location. They had a long line but it went fast. While in line they asked what I needed, I told them. When I got to the counter they had another helmet, the size I needed waiting right there. They were super friendly and worked together as a team. Didn't wait long in line at all. I will definitely recommend them and I will keep going out of my way to use this location. I would not recommend the Eldorado Hills location. They need to improve their people skills. Stop giving lame excuses for laziness.
I love both Folsom Bike locations. Very helpful and friendly staff in both Sales and Service.
Great service and friendly communication
Friendly service and quick service
Great service, very attentive, knowledgeable of their bikes and friendly. Great many bike yo choose from. Andrew at the Folsom store rocks, he helped me all the way through my purchase, two thumbs up.
great service and never felt like I was being up-sold.
everything great customer service
Erin Gorrell (at Folsom Bike) quickly found a unique part for my 2018 Trek Super Commuter +7 and contacted me within a couple of days that the part was in and ready for pick-up. It was a small part, not many $$$, but Erin really took care of me.
Good selection; great salesperson who was informative and knowledgeable
They had the my item in stock and held it for me until I could respond to the store. Friendly staff.
Great service, knowledgeable, quality products
My son and I love your store. My son actually wants to work there. K and Travis and actually all the members are friendly and helpful they remember your name and preferences and products purchased
It is always a pleasure to come into the store. Even as swamped as you have been they still remember their regulars by name
Very helpful and friendly customer service.
I love Trek and Giant but its a nice store with friendly people so customer service is on point.
Very professional, very helpful, friendly. The shop fixed a shifting issue and my bike rides like new. I will be back. Very satisfied with the work and the shop. Appreciated the c19 precautions throughout the shop.
We had an amazing experience at Folsom Bikes. Erin went out of her way to let us ride multiple bikes and even checked for other colors and styles available. Definitely will buy all of our bikes from them!
Great customer service, friendly staff and atmosphere. Will definitely refer them to anyone needing service or a new bike. Thank you Folsom Bike 👍
Everybody was friendly and eager to help. The service group took care of my problem quickly and showed me the correct way to deal with the issue again
Friendly staff, and very knowledgeable to say the least.
The best customer service I've experienced thus far. All staff are friendly, courteous, and pretty much treat all customers the same. No favoritism, bias/prejudice, no stress. Please keep up the great work!
K was very helpful and instrumental in getting my bike it was a last year’s model and it was the last large they had. He was able to order it and have it to me I’m ready to go with in a week.
Staff was not pushy for a sale and understood I was just researching about e bikes.
I really appreciate having my wheels trued with a 24 hour turn around to allow me to ride, even though the service department is booked out for more than 3 weeks. Thank you!
Josh has been very helpful with my two recent tube replacements. But, I have to make yet another return visit tomorrow, because the pressure isn’t holding in one of them. First name removed S.
Undoubtedly the best customer service I have ever had! Best bike place hands down for professionalism, knowledge, and finishing out with a customer until the end. I was helped by Travis and even as busy as they were, he was able to answer every question and made me feel 100% comfortable with my decision, and even helped me load the bike into the truck! I’d give you a 12/10 if I could... thank you again, road the bike already and it’s exactly what I was looking for!
When I brought my bike in a few months ago they replaced my brake pads and I wasn’t happy with how my bike stopped ever since. I just let it go and this last weekend I had to go there for some tubes for my kids bikes. They said their service department was backed up until may 20 so I brought my bike to have them look at it and tell me what to do about the problem myself. The service guy looked at it and asked if I could leave it with him. So I did and I got a call a few hours later saying my bike was done. He replaced my pads and did adjustments and he said it was on them. I work in an industry where I go to at least 10 houses a day. And I definitely recommend you guys. Thanks for making it right. Wish I knew the guys name to give him props.
Very kind and fast service.
Thanks.