What our customers think of us!

Very professional and prompt. Great team to work with!!

With any successful business relationship it's all about the people and the services they provide. We remain pleased with both.

They are quick to fix any problems with the cleaning of the office.

Prices are too high

they know

Not an exceptional cleaning company .

david is very nice & always willing to help out.

Our floors are not being cleaned. Coffee spills left untouched, Please contact me. Email address removed or Phone number removed

Thank you

First name removed

Very poor quality of service, our dental offices never clean as expected, cabinets never dusted,floors dirty very disappointed.

You could improve by not leaving dripping bags of trash on our front doorstep. For the most part, you have stopped dragging dripping bags down the hall and ruining our carpet, which we had to replace. But still carrying dripping bags down the hall and letting them sit just outside the front door until ready to take to dumpster. I have mentioned that we have wheeled trash cans you can use. They are kept on the side patio, outdoors. If you would use them, it would make your job easier and there would be no issue with dripping trash bags leaving stains on the carpet, floors and front door tiled entryway.
Also, the high dusting still seems to be an issue. It either is not being done or not done well enough or often enough.

Consistency.

we are having new floors put in please check with the office before they put anything other then regular washing floor material on the floor
thank you

Cleaning sinks and behind exam tables, move furniture on wheels to clean under/behind.

Place is clean!!!

dependable and does a good job

Not happy with the service strongly considering a different vendor to clean our facilities.

everything is good!

Rick is doing an awesome job so far!!!

Misleading quote of services to be provided. Kitchen was not cleaned to clients expectations. Felt like a bait and switch.

There is a lot of missing detail on small things. I've had to reach out because our trash bags kept falling in the cans, causing messes. I also did not know we were running low on toilet paper, until I contacted the Supervisor regarding something else I had to relay to him. (I thought the notebook was for back-and-forth communication, but there's been nothing written in there.) The customer service is great, though.

Super flexible, super friendly, always do a great job! Special shout out to Tora Stone, Tony Merino, Teresa Baczek, and Jonathan Drapiza. Even at the last minute, they make sure we are taken care of to the fullest extent.

This email is being sent by Iris Diaz since Robert Kress is no longer with VIA Optronics. I can be reached at Email address removed

We have communicated with Jan-Pro in many occasions about our dissatisfaction with the service and instead of fixing the issue, Jan-Pro has made it worse on a couple of attempts. For one instance, they left toilets dirty, kitchen dirty and not vacuuming properly (spider webs were visible on carpet) and when we complained, they came back to clean it and since it was not cleaned good enough, we had to ask for them to come back three times in one week. During that third time, they left a hole in the wall and tried to say it was not them. They were coming in during the evening and were the only ones with a key. We then changed them to come only during the day and asked them to fix the hole. They complained as if it wasn't done by him and then agreed to fix it. On another instance, during a regular cleaning routine, they performed a special service order of cleaning the light screens for us, but then left without completely cleaning the basics.

We do not want to continuously have to follow-up on what needs to be cleaned as this was already covered and should be done correctly the first time. In addition, the vacuum and cleaners were not of professional grade and ended up using our vacuum when theirs broke. Most recently, during their change in cleaning staff, we had to remind them of what had to be cleaned before they left without cleaning. Also, the cleaning staff was always trying to reschedule the cleaning day (weekly) for personal reasons.

This is unprofessional and takes up more of our time than needed. On top of this, there are still many attempts to prove us wrong just to charge us a fee for canceling. This fee should be waived and not charged to us since we followed the rules of submitting the complaints and providing time to fix the issues.

We need to cancel this account as soon as possible and would need someone in upper management to conclude. We do not have interest in continuing our business with this level of service from the office and from the cleaning crew.

I am very happy with the current team cleaning our office.
They are thorough and pay attention to any comments we have.

I also appreciate the responsiveness of the head office in making sure we are satisfied with the service we receive and their promptness in taking action when needed.

Maria - she is the BEST!! She pays attention to even the smallest of details....she's like one of the family here!

I have had issues with your cleaning crews since day one. The dusting is never done, the floors are never cleaned properly. Our facility is an ASC and there are blood drops in the recovery area that let me know that mopping and good sterilization of the areas has not been conducted. I am requesting am urgent meeting with the operations manager immediately to see if we can continue to use your organization or not. i am expecting a call urgently to discuss these issues that have not been corrected.

Thank you

Name removed

I emailed our rep (Lisa?) about some issues and she NEVER gets back nor fixes the situation.

Overall--excellent service

Continued same issues of dust - door faces not cleaned and kitchen walls, sink back and fridge side doors. I will be locating a new cleaning company as our contract expires soon. I have a note to be certain to cancel my service via writing and will follow through with this.

I have given constructive feedback and so far I am seeing improvements in the areas that needed addressing.

We have had a problem with our cleaning crew for the last couple of months, each and every time they visit our office (3x a week). At least one of the four bathrooms we have in the office always seems to be missed.

Our account manager has provided me with a form to request a new crew, and she has taken the steps to rectify the situation; for her efforts in this matter I am very appreciative. Unfortunately, the problem seems beyond her control as they haven't seemed to improve much despite our many attempts.