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based on 510 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More thorough on cleaning. Attention to detail.
The bathroom has been left looking unclean inside the toilet bowl and around the sink. Counter tops have been left un cleaned.
The floors are left with marks or debris that we have to pick up the next morning.
Doesn't look like any high dusting has been done since we started with the company.
This company is wonderful. They have come into our plant and done an amazing job. They reply quickly to any issues we have, with regard to spills and cleanups. So glad we found them
Quick Response, Friendly Staff, Excellent Work!
Kayla was friendly and responsive
Brandon was excellent and left our office spotless!
Your team goes over and above to do a great job
Cliff is dependable and does a great job.
The staff is very considerate and pay attention to the details and any requests. We appreciate the excellent communication back to us when they see an issue for maintenance, etc.
Heloisa takes great care of us, and we're very pleased with the service.
The present team is very detail, on time, caring. They do a great job. This is the first team we really like and enjoy since we are with Jan-Pro.
great staff, very professional!
Kendra Parajuli is doing an amazing job, we just recently started with Jan-Pro and every Monday morning when I come in, the office looks and smells very clean. Very satisfied client!!
The professionalism from beginning to end.
Staff that we have now is great
The quality of cleaning is not consistent. The cleaner does not clean all rooms the contract states. He forgets to empty some trash cans. He does not sweep or mop some days. Too many issues to list. Very dissatisfied. The upper management has been very professional, but the actual cleaners have not been sufficient.
They do a nice job for us, and their communication is pretty good.
Martha's office was not cleaned last time. Her's is the only office that is locked, but the key you have will open it.
Thanks,
First name removed
Before they changed our cleaners our was well kept and properly cleaned. Now all they seem to do is empty the trash cans
have to leave notes to complete normal jobs- and they do comply- just shouldn't have to ask them to take out the trash, re-line the trash can and dust tops of cabinets.
I don't like the fact that I cannot set up automatic billing with my credit card and furthermore, there is an astronomical $10 charge just for using a credit card! We use credit card processing every day, send invoices and bill to clients that they can pay in multiple ways and we never charge a ridiculous $10 fee, because we aren't charged anywhere near that.
ACH and EFT is antiquated. The fact that you'd prefer to wait on a snail mail check in the mail and take the time to process that, in hopes that it doesn't bounce, over accepting credit card payments that can be billed automatically, is beyond me.
So; no, I cannot recommend your services for this reason, which is a shame, because our local Jan Pro owner is wonderful and did a great job!
Had not been a previous customer yet, Jan-Pro responded with VIP priority to my company's need for an emergency cleaning. Smooth and easy process.
I have noticed our service slipping, as of the past 2 months. We completely ran out of paper towels; however, the staff did not even notify me that we were running low on multifold paper towels for the restrooms. So, yesterday, one of our guys had to run to the store to get extra paper towels, since we have a group in our conference room for two days this week.
In addition, earlier this week, I had to remind our Site Supervisor to let his team know that our ladies handicapped stall had been out of toilet paper for two days. These are on top of other concerns that I detailed in an e-mail to him prior to these two incidents. I am hoping service improves, because, although Alex provides excellent customer service, I will still need to make a switch, should his team not improve how they care for our facility.
Very impressed with William and his team. We receive exceptional service daily, if there is ever a question or concern William is just one call/text away. I highly recommend JanPro to anyone looking for a new cleaning service.
I like coming into the office on Monday and its clean and smells great!
The company is reliable and the people doing the cleaning are friendly
the value is proportional to the price
This has already been voiced. I last asked when we could get out of our contract and what is the penalty but no one has responded.
We have not been happy with the level of cleaning we have received the past couple of weeks.
The team that cleans our office (Karina) does a great job - we are very happy with her. Also, the regional office is responsive in handling cleaning issues when needed.
The doctors and staff are still complaining about the condition of the floors in our west palm office. We paid to have them refinished by your service not long ago and they're still complaining they're not cleaned weekly
Poor cleaning service.
Jan-Pro team is great to work with.