What our customers think of us!

Dependable!

Martha's office was not cleaned last time. Her's is the only office that is locked, but the key you have will open it.

Thanks,

First name removed

Our facility is well taken care of over night, and it's great not having to worry about that. I'm very happy with the service and staff.

Before they changed our cleaners our was well kept and properly cleaned. Now all they seem to do is empty the trash cans

Would like to see dusting of flat surfaces.

reliable and friendly

We are still trying to get our bath house cleaned to our expectations.,

Need to dust the all offices and run vaccum in whole are of offices.

have to leave notes to complete normal jobs- and they do comply- just shouldn't have to ask them to take out the trash, re-line the trash can and dust tops of cabinets.

I don't like the fact that I cannot set up automatic billing with my credit card and furthermore, there is an astronomical $10 charge just for using a credit card! We use credit card processing every day, send invoices and bill to clients that they can pay in multiple ways and we never charge a ridiculous $10 fee, because we aren't charged anywhere near that.
ACH and EFT is antiquated. The fact that you'd prefer to wait on a snail mail check in the mail and take the time to process that, in hopes that it doesn't bounce, over accepting credit card payments that can be billed automatically, is beyond me.
So; no, I cannot recommend your services for this reason, which is a shame, because our local Jan Pro owner is wonderful and did a great job!

Had not been a previous customer yet, Jan-Pro responded with VIP priority to my company's need for an emergency cleaning. Smooth and easy process.

I have noticed our service slipping, as of the past 2 months. We completely ran out of paper towels; however, the staff did not even notify me that we were running low on multifold paper towels for the restrooms. So, yesterday, one of our guys had to run to the store to get extra paper towels, since we have a group in our conference room for two days this week.

In addition, earlier this week, I had to remind our Site Supervisor to let his team know that our ladies handicapped stall had been out of toilet paper for two days. These are on top of other concerns that I detailed in an e-mail to him prior to these two incidents. I am hoping service improves, because, although Alex provides excellent customer service, I will still need to make a switch, should his team not improve how they care for our facility.

Offer routine inspections/evaluations of work completed.

The upper management is great, but we continue to have issues with cleaners not thoroughly doing their job, and with the cleaning crew failing to lock the facility when they leave.

Very impressed with William and his team. We receive exceptional service daily, if there is ever a question or concern William is just one call/text away. I highly recommend JanPro to anyone looking for a new cleaning service.

We have had a rough start with Ramiro & Beatrix' team but they are working hard to get up to par. Hopefully things will be to a place soon that I can gain full confidence in their staff's work and commitment.
-Barb Hodgkiss

I like coming into the office on Monday and its clean and smells great!

Attentive to needs

The company is reliable and the people doing the cleaning are friendly
the value is proportional to the price

This has already been voiced. I last asked when we could get out of our contract and what is the penalty but no one has responded.

We have not been happy with the level of cleaning we have received the past couple of weeks.

The team that cleans our office (Karina) does a great job - we are very happy with her. Also, the regional office is responsive in handling cleaning issues when needed.

The doctors and staff are still complaining about the condition of the floors in our west palm office. We paid to have them refinished by your service not long ago and they're still complaining they're not cleaned weekly

Poor cleaning service.

We need to have a meeting ASAP. We're considering exiting our agreement. Unless we hear back with a meeting to be setup and a resolution plan, expect our notice of cancellation.

thanks.

Prompt response; great service; thorough

Everyone has been so friendly and easy to communicate with

Pricing is too high.

The regularly scheduled cleaning of the Clubhouse has been good with the exception of reminding the cleaner to dust the bottom of the table in the library and not to use Lysol wipes on wood furniture.
We have had several new homes construction cleaned and the cleaning was not even fair. the patio door track was not vacuumed, the window sills and blinds were dirty. The tops of fridges and inside cabinets and shelves were not wiped out. Twice we had to call for someone to come back out and clean.

They are very responsive, and flexible to meet the needs of our Church. Always professional and have consistently been very pleased with their work.