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based on 517 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Generally very responsive - distribution of regular QC inspection reports can be improved.
Great Service!
Great and Professional
the communication and the professionalism
There is often debris left behind. They don’t clean behind chairs, only around objects on desks, etc. it just isn’t very thorough and we are a medical facility and can’t have things like food sitting behind a chair for weeks...
We have been finding that the top lock is not being locked when the cleaning staff leaves. Kitchen table is not always cleaned. The glass panels in the conference room and offices need to be cleaned.
Constant dissatisfaction with the inconsistent service provisions
My current cleaning team is excellent. However, it took 3 tries to make that happen. The others were very argumentative and ignored requested areas to be cleaned.
Carina always accommodates our schedule and business need changes when need be
Heloisa keeps us looking clean and tidy! Always the best service from her.
Its been very challenging to find a crew that can clean our office properly.
Jan Pro is a great cleaning company, they are attentive to our needs and quick to respond if we are unhappy in anyway. I would definitely recommend them!
Great service!
TWICE THEY CAME OUT TO DEEP CLEAN OUR KITCHEN. THE FIRST TIME WAS NOT DONE CORRECTLY. THE TEAM THAT CAME OUT ONLY STAYED ABOUT 2 HOURS TO DO A DEEP CLEANING. WORK WAS NOT DONE TO A SATISFACTORY LEVEL. AFTER SEVERAL VISITS AND SPECIFIC INSTRUCTIONS AS TO WORK THAT NEEDED TO BE DONE. THE TEAM ARRIVED VERY LATE AND SEEMED VERY TIRED. THEY HAD JUST LEFT FROM WORKING AT ANOTHER JOB BEFORE COMING HERE TO "WORK AND CLEAN". THE VERY ITEMS THAT WERE POINTED OUT TO BE CLEANED WERE NOT. VERY FRUSTRATED AND DISAPPOINTED IN THE SERVICE AND WORK. PAID A LOT OF MONEY FOR NOTHING MORE THAN A MOP JOB. WAS TOLD WE WOULD NOT BE RESPONSIBLE FOR THE FIRST BOTCHED JOB. WE CONTINUE TO RECEIVE INVOICES AND CORRESPONDENCE FROM A COLLECTION AGENCY FOR PAYMENT. EVEN AFTER SPEAKING TO THE SALES REP. THAT CAME OUT AND SAID " YOU WILL NOT BE RESPONSIBLE FOR THIS INVOICE". LET US MAKE IT RIGHT AND COME BACK AGAIN.
Constantly having issues with the floors, the bathrooms, no high dusting. Not restocking soaps. Extremely disappointed in this service.
Ralfael is amazing! Anytime I need anything or have a special request he is more than happy to help.
Our clinic just doesn't seem to be clean or smell clean even after they come. There have been many occasions my staff has complained that the floors have had the same spot on them for days. When you staff leaves a list of things we need (even though we have a book for that) I usually find a sticky note on the floor in some random place of the office. Haven't been happy with service in over a year, but stuck in a contract.
I've asked several times that if Jaoa has concerns, problems, etc. regarding the church property that he contact me. He is still calling the school's administrator as his first contact.
Very professional presentation and the clients are satisfied with the results.
mop floors in kitchen, bath, wipe off desk tops and cabinet tops, and clean the kitchen sink. All left undone for last 2-3 cleanings.
We will be canceling service at the end of contract. They miss something very time they have cleaned.
Jan-Pro team is great to work with.
More thorough on cleaning. Attention to detail.
The bathroom has been left looking unclean inside the toilet bowl and around the sink. Counter tops have been left un cleaned.
The floors are left with marks or debris that we have to pick up the next morning.
Doesn't look like any high dusting has been done since we started with the company.
Quick Response, Friendly Staff, Excellent Work!
Kayla was friendly and responsive
Brandon was excellent and left our office spotless!
Your team goes over and above to do a great job
Cliff is dependable and does a great job.
The staff is very considerate and pay attention to the details and any requests. We appreciate the excellent communication back to us when they see an issue for maintenance, etc.
The present team is very detail, on time, caring. They do a great job. This is the first team we really like and enjoy since we are with Jan-Pro.
Have been having issues with cleaning all areas that were included in contract