Customer Testimonials
Joe Galvez is amazing. He went above and beyond what he was asked to do to get my condo sold. I am repeat customer of his because of how organized, prepared and accessible Joe is. I will only use Joe for as long as he is in this line of work. Could not recommend him enough.
Debbi is friendly, knowledgeable and quick to respond to tasks. 10/10 service.
Chris stepped in at the 11 hour! We were working with a different lender and they over promised and under delivered. In a panic I called Chis and he took on my client happily. He was able to get him a wonderful rate with the buy down program, and saved him where it mattered on the monthly expenses. Chris communicated with me and my buyer every step of the way and got us smoothly to closing in just at 3 weeks!
Great experience. Great team. Made the process so easy.
Whole process went as smooth as it can. Joe was very responsive always answering in a timely manner even when out of town. I look forward to doing business in the future!
Super easy people to communicate with, constant updates through out the process. The loop application is a one-stop-spot for communication, file storage, and approval's.
Mark Sera and Christy Bieling are superb - always a step ahead so there are no surprises. We consistently close early because of their due diligence. If I could give them 11 stars, I would! :)
Amanda is, by far, the best lending agent I have worked with. Knowledgeable, available, in front of everything. Every client knows they are in the best hands when they use her.
Amanda was absolutely incredible! She is friendly, always quick to respond to emails and texts, and super helpful in answering all of our questions. Thank you Amanda!!!
I had a fantastic experience working with Troy Bergman as my mortgage lender. From start to finish, he guided me through every step of the process with patience and professionalism. As a first-time buyer, I had plenty of questions and concerns, and Troy was always available to provide clear, helpful answers. He made a complex process feel manageable and was a steady, reassuring presence the entire time. I highly recommend him to anyone looking for a knowledgeable and supportive mortgage professional!
The communication with Ben is outstanding!! He knows the business and knows how to get things done.
Victor Vanmeerbeeck is a very good loan officer to work with.
It was very easy to get ahold of Randy for any questions and concerns that we had! We really appreciated how much he helped us through the process!
timely, professional, and transparent
I want to make a comment about this particular transaction. For reasons I don't understand my client did not have his funds wired to the closing. This cause confusion and delay. I want to be clear that I did not see any shortcoming on the part of Heather Harper or the team at John Adams. Heather continues to be my go to mortgage officer; she is top notch. - D. Last name removed
It was easy
My agent was absolutely wonderful in the home buy experience!
I love how dependable Wendy is. She answers her phone and works with you when you need her too. She also takes the time to listen to each person's specific situation and if she can help them she will.
Troy was very proactive and professional. His team was super supportive and helped me every step of the way:).
Great communication and very knowledgeable!
Chris was very on top of the file and offered the buyers options for getting a mortgage before selling their home. Always kept me informed along the way.
Prompt responses. Professional. Knowledgeable. Accommodating
Personalized and very responsive
Friendly customer service and plenty of clarity throughout the process
Everything went nice and smooth! Helped make my first home buying process just that much easier!
Very helpful and thorough!
Joe Bigelman is on top of every details of the mortgage transaction.
He is always returning calls even on weekends.
Very dependable and knowlegeable! A REAL PRO with a Passion to help!!
We have used Troy many times now and we love how detailed he is and the way he communicates every step of the way.
Amanda was very thorough, polite, and answered questions promptly. Her preliminary loan estimates were very accurate so I had no surprises when I received the final closing documents. I subtracted 0.5 points because sometimes it seemed she sent more emails than needed, so my actual score would be 9.5, but I could only choose 9.
I live on the west coast and when I had questions she emailed quickly or checked with other departments for answers and quickly relayed the information to me, even if it was 7 or 8 pm in MI. I would recommend her to anyone looking to buy RE in the Ann Arbor and SE Michigan area.
The following comments have nothing to do with Amanda, but I want to submit them to John Adams or Staunton Financial. I was very irked when I read the particulars of the Halcyon agreement in my RE loan application. 2 points bothered me. 1. I was asked to give permission to let a third party see my tax returns in "perpetuity." 2. The Halcyon document says "If you consent to the use and disclosure of your personal financial information, federal law may not protect your information from further use or distribution."
Huh? Why do you need to see my tax returns if the loan is paid off? That's what perpetuity means to me. If I give consent, who knows how many other third parties can ask for this information and I have no federal laws to protect me.
When I tried to skip this part I could not finish the loan application. Amanda admirably found a quick solution for this issue. However, final closing papers once again contained the Halcyon consent with "in perpetuity" language.
I think that consent form should be redone. Once the loan is paid in full or property sold that should be the end of any Halcyon consent.
Efficiency.